Course details
This workshop helps one to leverage on the available organisation resources when engaging with customers over various platforms. Learners will be able to portray professional etiquette and relay feedback received over different channels.
Course Content
- Utilize organizational resources when engaging with customers.
- Portray professionalism when responding to customers in accordance with organizational guidelines.
- Escalate feedback received over various platforms in accordance with the organization’s guidelines.
Target Audience
- This course is suitable for Frontline service staff, Customer Service Representatives and Call Centre Officers etc.
Assessment and Certificate
- Upon successful completion, participant will receive a WSQ Statement of Attainment.
Course Location
About Singapore Chinese Chamber Institute Of Business
The Institute caters to the learning and development needs of a wide variety of trainees and students, including industry/company leaders, senior managers and working professionals, both local and international. The programmes offered can be broadly classified under business studies, language & culture studies, skills training and customised programmes. Being a wholly owned subsidiary of SCCCI, most of our programmes are run in Mandarin, to cater to the needs of SMEs and the Chinese business community.
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