Course details

Relationship management for project management success.
Managing a successful project involves more than schedules, templates, and paperwork-it requires the application of strong interpersonal management skills to work effectively with people in a variety of roles.
The skills you'll learn in this course will enable you to set clear stakeholder expectations and create a communication management plan for any project. You'll negotiate for and retain required resources, create a solid team atmosphere, and adopt a successful leadership style for different situations. You'll learn to manage conflict, set priorities, and use a systematic problem-solving process. With the aid of the hands-on case study exercises, you'll learn to create a motivating team atmosphere, delegate effectively, run efficient meetings, and, ultimately, manage your project successfully.
This course was previously titled People Skills for Project Managers.

Target Audience

Associate project managers, project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, and program managers.


  • Build and execute a communication plan
  • Manage stakeholders and teams
  • Negotiate for internal resources and with vendors
  • Lead, manage, and motivate a dispersed team
  • Manage conflicts, solve problems, and make decisions
  • Delegate appropriately and manage stress
  • Develop situational management styles
  • Set clear expectations and priorities

Course Outline

Roles and Responsibilities of a Project Manager

  • Communication and human resources knowledge areas
  • Role of the project manager and key stakeholders
  • Politics and protecting your project

Building an Effective Communication Plan

  • Interpersonal communication methods
  • Listening skills
  • Balancing stakeholder interests
  • Performance reporting

Setting Stakeholder Expectations and Matrix Management

  • Strong and weak matrix organizations
  • Role of the expeditor, coordinator, and project manager
  • Negotiating for and keeping resources
  • Setting stakeholder expectations and buy-in

Influencing and Negotiating Skills for Project Managers

  • Powerbases Influencing styles
  • Types of negotiations
  • Planning for a negotiation

Cross-cultural and Remote Teams

  • The six successful project team processes
  • Developing cultural competence
  • Communicating across cultures
  • Managing remote project teams


  • Popular theories
  • Four styles of effective project leaders
  • Applying the right style
  • Leadership and decision making

Conflict on the Team

  • The role of the project manager in conflict
  • Signs, symptoms, and causes of conflict
  • Five conflict resolution techniques
  • Handling angry team members

Setting Stakeholder Priorities

  • Conflicting priorities within and across projects
  • Setting constraint priorities with stakeholders
  • Resource conflicts and workload histograms
  • Shifting corporate priorities and your project

Problem Solving and Decision Making

  • Seven-step model
  • Assumptions and facts
  • Generating alternatives
  • Planning for implementation


  • Popular theories
  • Role of the project manager
  • Create a motivating team environment

Delegation Skills for the Project Manager

  • Why we don't delegate
  • Advantages and disadvantages
  • Delegating easy jobs
  • Delegating challenging jobs

Running Effective Project Meetings

  • Setting the purpose and tone
  • Running brainstorming or planning meetings
  • Difficult people in meetings
  • Running remote team meetings

Stress and the Project Team

  • Signs, symptoms, and causes of stress
  • Seven stress keys
  • Coping strategies
  • Create your personal stress control checklist

About Equitrain

EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.

At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.

They offer a broad range of IT and Management training cTheirses and certifications from top technology vendors with a choice of on-site or offsite, public or closed and local or abroad training. Their portfolio of cTheirses is supplemented by Their strategic training alliance with world's leading providers of learning solutions.

See all Equitrain courses

Contact information not available.

Are you from Equitrain ? Claim your course!
Courses you can instantly connect with... Introduction to Project Management (Applied Methodology) Sukad Essentials of Project Management Sukad Project Management for Non-Project Managers Sukad

Is this the right course for you?

Rate our content

Didn't find what you were looking for ?