Project a Positive & Professional Image

Course details

How you look and carry yourself at work speaks volumes. A positive & professional image will significantly induce trust and rapport with your customers, helping to endear yourself to them, thus making it easier to serve them. 

In this course, you will learn to project a positive image to create a winning impression that lasts. 

Target Audience:

This course is for service staff from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well.

What You Will Learn:

• How to groom yourself to create the professional look
• Creating the inner beauty in you
• Developing effective communication that can impress & relate

Course Outline:

Creating The Visual Impact

• Basics in grooming
• Discover the importance of first impressions
• Realise the importance of consistency
• Know who you represent

Look Polished & Attractive with Grooming

• Realise the importance of grooming
• Learn the essential steps to achieve a polished look
• Learn the proper business dressing
• Establish the appropriate style for different industry
• Discover how to conduct a crucial 30-second check 

Projecting the Persona in You

• How to express your personal strength
• Demonstrating your traits to your benefits
• Building the innate confidence

Poise & Confidence

• Find out how to meet & greet with impact
• Distinguish the dos & don’ts of handshaking
• Understand the importance of good deportment
• Master great posture in the way you stand, sit & walk

Communication That Connects

• Principles of effective communication
• Say the right words the right way
• Listening skills
• Discover the power of non-verbal communication
• Identify body language & habits that limit your power & learn ways to overcome them

Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions 

Requirements: Employability Skills WSQ – Workplace Literacy Level 3 or N-Level English

Teacher & Student Ratio: 1:25 (maximum capacity)