- Duration: 8 Hours
Course details
How you look and carry yourself at work speaks volumes. A positive & professional image will significantly induce trust and rapport with your customers, helping to endear yourself to them, thus making it easier to serve them.
In this course, you will learn to project a positive image to create a winning impression that lasts.
Target Audience:
This course is for service staff from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well.
What You Will Learn:
- How to groom yourself to create the professional look
- Creating the inner beauty in you
- Developing effective communication that can impress & relate
Course Outline:
Creating The Visual Impact
- Basics in grooming
- Discover the importance of first impressions
- Realise the importance of consistency
- Know who you represent
Look Polished & Attractive with Grooming
- Realise the importance of grooming
- Learn the essential steps to achieve a polished look
- Learn the proper business dressing
- Establish the appropriate style for different industry
- Discover how to conduct a crucial 30-second check
Projecting the Persona in You
- How to express your personal strength
- Demonstrating your traits to your benefits
- Building the innate confidence
Poise & Confidence
- Find out how to meet & greet with impact
- Distinguish the dos & don’ts of handshaking
- Understand the importance of good deportment
- Master great posture in the way you stand, sit & walk
Communication That Connects
- Principles of effective communication
- Say the right words the right way
- Listening skills
- Discover the power of non-verbal communication
- Identify body language & habits that limit your power & learn ways to overcome them
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements: Employability Skills WSQ – Workplace Literacy Level 3 or N-Level English
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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