Project a Positive and Professional Image

Course details

This unit covers the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their customers in their day-to-day engagement.

Key Benefits

• Recognise the impact of one’s professional image and persona on the organization

• Project a professional image and persona in accordance with organisational guidelines

• Demonstrate effective communication skills when interacting with customers at the workplace

Course Contents

• Recognise the impact of one’s professional image and persona on the organization
• Project a professional image and persona in accordance with organisational guidelines
• Demonstrate effective communication skills when interacting with customers at the workplace

Learning Methodology

Experiential methods of learning will be applied to enable participants to learn and practice the concepts and skills taught during the programme:

• Mini-lectures
• Group discussions
• Role-plays
• Quizzes
• Videos

Participants are required to undertake assessments which may take the form of:

• Learning journal
• Role-play
• Oral question

Participants who fulfill all requirements will receive a Statement of Attainment (SOA) issued by the Singapore Workforce

Who Should Attend

• Customer-facing staff
• Customer Service Representatives
• Call Centre Officers
• Store Advisors
• Service Crew