This course is conducted in a simulated banking environment and is designed to prepare participants to perform the role of a Teller in a bank branch. Through demonstrations, exercises, role plays and problem solving situations, participants will acquire the knowledge and skills related to executing transactions, complying to Qatar Central Bank regulations, handling cash and effectively serving customers. In addition to assessing these components, attitudes, behaviours, participation, attendance and punctuality will also be assessed.

Major Topic(s):

  • Functions of a Professional Teller
  • Core products and services offered by tellers
  • Teller Operations and Procedures
  • Taking care of Security & Risk
  • Customer experience matters
The CNA-Qatar Testing Centre supports CNA-Q in all its testing needs.  theyconduct all CNA-Q Academic and General Entrance Math and English Placement tests, as well as all exit testing. 
Any person wishing to study at CNA-Qatar who has not met the college’s direct-entry requirements must first write a placement test for English and Math. The test results will determine the eligibility placement of the student at the College.
theyare also an official testing site for the International English Language Testing System (IELTS) Test. These tests are open to the broader community as well as CNA-Q students.
The CNA-Q Testing Centre also offers proctoring services for individuals studying at international and local educational institutions or those seeking workplace certifications.
See all College of The North Atlantic Qatar courses

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