Course details
The image and smooth-running of a business can be greatly enhanced by highly efficient receptionists and frontline staff.
Endorsed by the Chartered Institute of Business Management, this programme is designed to teach vital reception skills for improved customer satisfaction. The focus of this short course is on practical skills for dealing with common frontline situations.
About the programme
- The image and smooth-running of a business can be profoundly enhanced by highly efficient receptionists and frontline staff. This programme is designed to teach vital reception skills for improved customer satisfaction. The focus of this short course is on practical skills for dealing with common frontline situations.
Programme outline
- The function of a professional receptionist
- Behaviour and skills needed to be a professional receptionist
- The tools of the trade
- Telephone etiquette
- Receiving and screening visitors
- Understanding good customer service
- Maintaining the reception area
Disclaimer
- The information contained in this fact sheet is accurate at the time of printing. However, factors beyond UniCollege’s control (such as environmental, regulatory or technical changes) may cause the contents of this fact sheet or the programme to change. In the event of any such change, UniCollege will formally notify current students and measures taken to minimise inconvenience to students.
Course Location
About Unicollege
UniCollege is a private tertiary college on the West Rand offering a wide range of accredited courses for full-time and part-time study.
Full-time courses start in February each year. Part-time courses are scheduled to start throughout the year. Corporate training takes place on demand and is usually customised for the specific needs of the client.
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