Professional Air Cargo Supervisor

Course details

Taking on Greater Responsibility: Management and Leadership Skills for Cargo Supervisors

Making the transition into the role of a supervisor can be difficult without the proper tools. Over the course of five days, learn proven management techniques that you can put into action immediately. 

Gain a toolkit of skills used by savvy air cargo supervisors, allowing you to plan and organize your day-to-day operations, and manage everyday interactions. Leverage both your cargo and people skills to meet managerial challenges with confidence and tact.

Objectives

• Develop your management, finance, negotiation, and planning skills 
• Recognize and foster the right leadership qualities in yourself and others 
• Learn management skills that allow you to adapt in a rapidly changing environment 
• Use delegation techniques to improve employee development, time management and motivation 
• Manage day-to-day operations successfully 
• Inpiduals with an interest in pursuing a career in Air Cargo Industry: 
• New and current Air Cargo supervisors 
• Cargo operational staff with substantial cargo industry experience 
• Cargo officers with air cargo experience 
• Station managers and supervisors responsible for cargo operations

Key Topics

• Air Cargo Overview: A global air cargo
• The changing alliance between airlines and freight forwarders
• Competitive forces that shape the air cargo industry
• What leadership is from the supervisor’s point of view
• How to build credibility and trust
• Communication skills for frontline supervisors
• Coaching, mentoring and how to give constructive feedback
• Decision-making tools for effective leadership in Air Cargo operations
• Leveraging technology to deliver customer service excellence
• Cargo finance for frontline supervisors
• Balanced scorecard and operations KPIs

Target Audience

• Inpiduals with an interest in pursuing a career in Air Cargo Industry: 
• New and current Air Cargo supervisors 
• Cargo operational staff with substantial cargo industry experience 
• Cargo officers with air cargo experience 
• Station managers and supervisors responsible for cargo operations

Activities

• Leadership simulation exercises 
• Practice group skills in exercises that develop Teamwork 
• Process improvement exercise 
• Business cases analyzing real life event 
• Final examination

An IATA Certificate is awarded upon successful completion of the course and final examination.

This course can be applied toward an IATA Diploma: Supervisory Excellence – Air Cargo Professionals

Breakdown by session

Day 1

Air Cargo Overview

• What in the World? A global air cargo overview 
• Cargo industry key players 
• The Changing alliance between airlines and freight forwarders
• What do you see? Building the vision of tomorrow 
• Building the Team: the cornerstone of success 
• In Front Today and Tomorrow: Leadership style that works 
• Difference between managers and leaders 
• Observe leaders in action 
• Examine your leadership capability and style 
• Identify the leadership skills that will be needed today and in the next 5

Day 2

• Better than Good: 
• Putting the service excellence to work to deliver value to customers
• Cargo Finance: 
• Finance for the frontline leaders
• Getting the Best from your People 
• The psychology of leadership excellence 
• Coaching and mentoring techniques 
• Giving constructive feedback to enhance productivity
• Doing it Right and Doing it Well 
• Professional Ethics

Day 3

• Cargo System Dynamics: Design to win 
• Talk, Talk, Talk, Talk, Write 
• Communicating with your team, your boss and your colleagues 
• Identify effective interactive behaviours 
• Effective listening process and skills 
• Effective communication one-on-one and in groups 
• How to ask effective questions and the effects of being questioned
• Process Improvements: 
• Should we fix things that are not broken? 
• What to do when it’s broke

Day 4

• Cargo Technology 
• Understanding Cargo Technology to deliver service excellence to customers
• Quality Measurement 
• Balanced Scorecard 
• Key Performance Indicators
• The art of execution 
• How to implement company initiative successfully
• Security and Regulatory Agencies 
• Safety at work: Taking care of your people

Day 5

• The Art of Delegation 
• Performance and Team Development to the next level excellence 
• Case study and inpidual presentation 
• Final examination