Process Mapping and Improvement

Course details

In business, just as in life, processes underlie everything we do. It is processes that allow us to come to work, it is processes that allow us to complete our work, and it is processes that bring people together to accomplish objectives. The intertwining of these processes ultimately leads to the success or failure of any enterprise. So, we are all looking for a tool that can help us untangle those processes, understand how they work, and how they can work together toward successful achievement of objectives. Process Mapping is that tool. It allows reviewers the opportunity to get a better understanding of the process, effectively find ways for that process to be more successful, and ensure that true value is being provided to the customers. This in-depth course teaches how to systematically breakdown a business process into smaller elements, map the process, define its metrics, and improve its overall performance.