Process Mapping & Analysis

Course details

Process Mapping & Analysis is a graphical representation of process flow identifying process steps, critical inputs & outputs of each step (x’s & y’s) & opportunities for improvement. This course will provide participants with the skills to effectively map and analyse key business processes and guide participants how to indentify improvement opportunities and optimise these processes.

Programme Objectives

1. Understand the concept of Process Mapping & Analysis
2. Know how to do mapping process
3. Know how to Improve and refine current process

Programme Outline

Unit 1: Introduction

• Introduction to Process Mapping
• Team formation
• Project selection
• Matrix setting

Unit 2: Mapping Process

• Process Mapping Hierarchy
• As-Is Process & Hidden factor
• Mapping steps
• Define Steps, flow & relationship within process
• List Output and input define
• Identify each step as Value added and Non-value added Actions

Unit 3: Refine Process

Idea generation:

• Brainstorm
• 5 Way
• Cause Effect Diagrams
• ERCS principle

To-Be process creation

Solution identification and evaluation

Continuous review and improvement

Target Audience

Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers, System implementers, Management representatives, System coordinators, Change managers, and Improvement teams.

Programme Benefits

At the end of the programme, a participant will be able to:

1. Understand the purpose and principle of Process Mapping
2. Map and analyse the business processes from a customer’s perspective, identifying waste, inefficiency and its impact on his customers.
3. Optimise current process by eliminate waste and improve process efficiency.