Process Management and Improvement

Course details

• Specify processes and their importance for the proper functioning of an organization
• Identify the international standards for approaches to processes
• Examine various process assessment methodologies
• Generate process analysis charts and construct process maps for improvement
• Detect the need to measure processes as an improvement tool

• Process definitions and elements
  • Process definition
  • Process approach to improvement
  • Advantages of process mapping
  • Elements of a process
  • Benefits of process maps
  • Attributes of a process map:
    • Identifying the customer
    • What is critical to their satisfaction
    • Obtaining process performance data
    • How well do our processes satisfy their needs
    • The business value chain
    • Dening process efficiency and effectiveness
    • Stakeholders analysis
• Understanding process approach as per international quality standards
  • Understanding process approach
  • Process characteristics
  • The Plan, Do, Check, Act (PDCA) approach
  • Opportunities in terms of reducing cycle time and defects
  • Non value added explained
• Process assessments approaches
  • Key terms
  • Mapping process
  • Types of mapping tools
    • Simple flow charting
    • Geo graphs, spaghetti and workflow diagrams
    • Swim lane (deployment) flowcharts
    • Supplier, Input, Process, Output, Customer charts (SIPOC)
    • Value added and non value added analysis
    • Value stream maps
    • Cycle time map
  • Process hierarchy
  • Process maps symbols
  • 'IDEF0' process map
  • Lean thinking to reduce waste in processes
  • The eight types of waste found in processes
  • 5S: a framework to organize and maintain your workplace
  • Failure Mode and Effects Analysis (FMEA)
• Process analysis and improvement
  • Customer oriented processes
  • Support oriented processes
  • Management processes
  • Diagnosis of a process
  • Analyzing and improving a process
  • The turtle diagram
  • Using process maps to identify root causes
  • Twelve cornerstone tools to process streamlining
  • Problem solving techniques
  • Process auditing as a tool for continuous improvement
  • Process mapping in six sigma projects
• Process measurement and benchmarking
  • The need to measure
  • Process Key Performance Indicators (KPIs)