Process Documentation and Analysis in Six Sigma

Course details

During the Define stage of a Six Sigma project, the Six Sigma team identifies process areas that require analysis and improvement. During the Measure stage, the team maps the processes and procedures that were identified. As this mapping takes place, the team begins to uncover likely causes of the problems and analyze them fully. This course will examine key tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.

• Topic T3 Objective O4
• recognize the categories of information obtained through process modeling
• Topic T6 Objective O7
• identify the information to look for when analyzing a process model
• Topic T9 Objective O10
• recognize the role of process modeling in the Measure phase of a Six Sigma project
• Topic T13 Objective O14
• match the process map types to the situations in which they best apply
• Topic T16 Objective O17
• label process map symbols according to their meanings
• Topic T19 Objective O20
• recognize the activities involved in creating a process map
• Topic T29 Objective O30
• interpret a given process map
• Topic T32 Objective O33
• recommend improvements to a process given a process map
• Topic T35 Objective O36
• identify elements of a procedure document
• Topic T38 Objective O39
• recognize characteristics of work instructions
• Topic T41 Objective O42
• recognize how work instructions differ from written procedures