Course details
In any improvement initiative, organizations must determine whether their existing processes meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current state, and to report its sigma level. When done correctly, process capability analyses enable Black Belts to precisely assess current performance in light of future goals, and ultimately, to determine the need and targets of process improvement. Process capabilities can be determined for normal and non-normal data, and for variable (continuous) and attribute (discrete) data alike. This course explores the considerations, verifications, and associated calculations used to conduct process capability studies, from choosing parameters and verifying the stability and normality of a given process, to gathering and interpreting capability and performance data using common indices. It also explores the special treatment of non-normal data and attributes data in the context of a capability study. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
- calculate process performance using metrics for yield, defect, and sigma levels
- use appropriate process capability and performance indices to assess a given process
- identify suitable approaches for identifying characteristics, tolerances, and specifications in a process capability study
- match methods of testing normality to their descriptions
- identify recommendations for sampling data
- choose the best recommendation for process improvement, given the results of a process capability study
- interpret the capability and performance index results in a process capability study
- recognize how to process non-normal data in a capability study
- match attribute control charts with the circumstances in which they can be used to determine process capability
About New Horizons Lebanon
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. With over 300 centers in 60 countries, New Horizons is the world’s largest independent IT and Business training company. Over the past 35 years, New Horizons has delivered a full range of IT and business skills/Management training through innovative learning methods that have transformed businesses and helped over 35 million students reach their goals. New Horizons Lebanon branch was established in 1996.
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