Objectives :

  • By end of this course, participants will be able to:
  • Understand problems and the problem solving process.
  • Make the best decisions possible with the information available.
  • Know various tools to map out the likely consequences of decisions, balance different factors, and choose the best courses of action to take.

Contents :

  • Problem Solving Skills.
  • What is a Problem?
  • What is Creative Problem Solving?
  • What are the the 6 Steps in the Problem Solving Process?
  • Gathering Information.
  • Defining the Problem:
  • Defining the Problem.
  • Tools for Defining the Problem.
  • Generating Solutions :
  • Identifying and Removing Mental Blocks.
  • Stimulating Creativity.
  • Analyzing Solutions:
  • Developing Criteria.
  • Analyzing Wants and Needs.
  • Using Cost/Benefit Analysis.
  • Selecting a Solution:
  • Doing a Final Analysis.
  • Paired Comparison Analysis.
  • Analyzing Potential Problems.
  • Planning Your Next Steps.
  • Decision Making Skills:
  • How Good Are Your Decision-Making Skills?
  • A Systematic Approach to Decision Making.
  • Tools to Help Choosing Between Options:
  • Paired Comparison Analysis.
  • Pareto Analysis.
  • Grid Analysis.

The Central Bank of Jordan began in 1965 to study the necessary means of setting up a team for theoretical and practical training aimed at promoting human cadres of the banking and financial sector and study its employees needs and satisfy their desires to advance their scientific and practical abilities . These efforts culminated in the creation of the Institute of Banking Studies in accordance with Article (37) Paragraph (d) of the Central Bank of Jordan Law and in accordance with the Institute,s Articles of Association No. (69) issued on 1970. The Institute   was   officially   inaugurated on   October 9, 1971 and was housed then at the Central Bank,s premises.

In the early 1990,s , the  Institute  witnessed a new stage ; the construction of the Institute,s permanent   headquarter   in  Tla,a  Al  Ali ,  a suburb of the capital  Amman . The complex was constructed on an eight dunums plot of land and comprised of administration units, academic and training activities halls, library, laboratories, cafeteria, health clinic and a multipurpose hall. Also , the Institute has two branches, one in Irbid and the other in Aqaba.  The purpose of  these  branches is to widen the distribution of academic and training activities conducted  by the Institute to cover the various regions of the Kingdom.

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