Problem Solving and Decision Making "Think Outside the Box Egyptian Banking Institute
Price: TBA
  • Locations: Dokki
  • Duration: 24 Hours

Course details

In this course, participants will learn skills to define problems, gather information, and think creatively in order to develop alternative ways of solving a particular problem. They will also learn how to make and implement the best decision.

Course Objectives:

  • Identify creative problem solving process
  • Apply creative problem solving tools and techniques
  • Collect and analyze data to understand the problem and generate solutions
  • Assess the chosen solutions

Course Outline:

Module 1: Creative Problem Solving

  • Definition of creative problem solving
  • Different types of thinking
  • Six thinking hats
  • Barriers that get in our way
  • Mental blocks
  • The creative problem solving process
  • The definition of a solution
  • Effective problem solving
  • Ten golden rules of creative thinking

Module 2: Creative Problem Solving Tools and Techniques

  • Creative problem solving (CPS) techniques
  • Brainstorming and lateral thinking
  • Multi voting
  • Mind mapping
  • Fishbone (Ishikawa cause and effect) diagrams
  • 5 Whys technique

Module 3: Information Collection, Generating Solutions and Decision Making

  • What is a Decision?
  • Structured decision-making
  • Information collection
  • Decision making techniques
  • SWOT analysis
  • Flowcharts
  • Decision making matrix
  • Decision making levels
  • Why people have difficulty making decisions
  • Advice to managers
  • Stating the objectives – SMART objectives
  • Planning the implementation of the solution
  • Implementing the solution
  • Gantt charts
  • Communicating the decision
  • Review and evaluate the solution

Module 4: Implement, Review and Evaluate the Solution

Assessment Strategy:

Participants will be informally assessed on their interaction during sessions and their participation in exercises.

Course Location

About Egyptian Banking Institute

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