Decision making is how we cope with our environment and live our life. From the decision to rise in the morning to the decision go to bed at night, we are constantly making decisions and frequently solving problems. Throughout each day we are confronted with a variety of problems and decisions that require a rational, thoughtful response.
Problem Solving and Decision Making presents a structure, process and tools to help you solve problems and make decisions. This course is about proactively attacking problems and making timely decisions, that help you solve work problems and make decisions to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life as well.
Participants will practice the six-step problem solving process by working on actual problems in class. The focus in class is on group decision making, but participants will be able to apply the same processes and tools to individual problems and decisions.
Upon completion, participant in this course will be able to:
- Identify one or more problems to solve
- Create a problem statement
- Conduct a root cause analysis of the problem
- Develop criteria to evaluate solution to the problem
- Generate a list of solutions
- Select the best solution
- Validate their solution
- Develop a plan to implement the solution
- Develop a plan to monitor and verify the solution
- Develop a communication plan
Updated on 04 May, 2017
Job roles this course is suitable for:Fraud Prevention Specialist, Program Associate, Material Planner, Program Manager - Accelerated Development Program, Inmate Services Technician, Family Support & Assistance Supervisor
INFORM provise Training Services, Software Solutions & Consultations, and Outsourcing Services
We are one of the world’s leading providers of training, information and knowledge on standards, management systems, business improvement and the achievement of regulatory approval for products.
INFORM واحدة من رواد فى مجال تكنولوجيا المعلومات تضم فريق متميز لتقديم خدمات تكنولوجيا المعلومات, وحلول لتطوير انظمة الشركات والقيام بعمل انظمة خاصة متكاملة تسمح بزيادة كفاءة وسرعة الاتصال لتنسيق جميع الموارد والمعلومات
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