Practical Skills for Administrative Professionals

Course details

The office workplace is changing rapidly and administrative professionals are given greater responsibilities. How can administrative professionals adapt to these changes and maximise their value to the organisation? This workshop will help you to significantly improve your practical skills to design and implement productive daily administrative routines for optimum efficiency.

How Will You Benefit?

After the workshop, you will be able to:

• sharpen administrative competency to add value to the organisation
• apply the five types of filing classification to develop and improve the current filing system for easy retrieval of documents
• prioritise and manage time effectively to meet work goals
• pan and organise your meetings systematically for productive and successful meetings

What Will You Learn?

The Changing Office Scene

• the five core competencies
• ABCDE rule
• quality of good support staff
• complete a self-assessment

Classification of Information for the Purpose of Filing

• direct access classification system
• alphabetical
• subject
• geographical
• indirect access classification system
• numerical
• chronological
• storage and retrieval procedures

Workflow Planning

• time management skills
• how to work smarter
• managing your priorities
• controlling interruptions

Planning Effective Meetings

• solutions to deal with meeting challenges
• checklist for planning a meeting
• developing an agenda
• criteria for selecting participants to attend meeting
• participants' notice checklist
• room arrangement for meeting