Course details
Course Outlines:
- Leadership in dealing with ports clients
- Communication skills with ports clients
- Basics of taking care of ports clients
- Effective negotiation skills in dealing with customers and ports clients
Course Objectives:
- Identifying methods and techniques of communication with customers to earn their loyalty and the satisfaction of their desires.
- Training on the art of dialogue, interviews management as well as effective negotiation skills.
About Arab Academy for Science, Technology & Maritime Transport
Port Training Institute (PTI) was established on 26th of July 1982 as an affiliated institute to the Arab Academy for Science, Technology & Maritime Transport (AASTMT). A committee of the Chairmen of Port Authorities & subsidiary companies of The Holding Company for Maritime Land Transport (17 authorities and companies) defined the focal mission of the Institute as follows: “TRAINING AND UPGRADING THE MARITIME SECTOR PERSONNEL”
PTI delivers courses in the fields of Port Management & Supervision, Port Management & Finance, Port Operation, Management of Safety Operations in Ports, Computer & Information Systems, Engineering & Technical Works, Gantry Cranes, Yard Cranes and Off-shore (fixed and mobile) Cranes and English Language. Training courses are delivered by a team of Technical and managerial experts in education and training. Furthermore, theytailor courses according to the needs of theircustomers, and in accordance with the international standards and requirements of the ISO 9001:2008.
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