Course details
To give individuals an understanding of:
- How we are persuaded to others' point of view
- The essential skills for effective persuasion and influence, including:
- Emotional Intelligence
- Listening and Questioning techniques
- Managing Conflict
Complementary sessions
negotiation skills, assertiveness
Learning Outcomes
- Enhanced influencing and negotiation techniques
- Awareness of own influencing and negotiations styles
Programme Outline
Participants should bring a piece of communication or a scenario and be prepared to brief the group on the background to the issue.
An example of when you have:
- Recently tried to persuade your manager.
- Persuaded someone round to your point of view?
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