Performance Management And Appraisal Skills For Line Managers

Course details

Performance management is a process which contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance. As such, it establishes a shared understanding about what is to be achieved and an approach to leading and developing people which will ensure that it is achieved.

Effective performance review/appraisal of employees is a key element of successful performance management systems. The training of Line Managers/Appraisers in all aspects of the performance review process is therefore of paramount importance to overall organisational performance in the public sector.

This one day workshop which is a practical, skills-based programme will be of benefit to:

• Section Heads and Line Managers
• HR Practitioners
• Newly appointed Supervisors
• Those involved in on-going Staff appraisal

Objectives

On satisfactory completion of the workshop, participants will:

• Have gained a comprehensive overview of the nature and purpose of performance management and in particular appraisal/review meetings;
• Know how to set SMART objectives, goals and targets with inpidual members of staff;
• Know how to plan and prepare for regular review/appraisal meetings;
• Have a clear understanding of the necessary skills of appraisal through role play/case studies;
• Have an understanding of the importance of: active listening skills; gaining commitment & agreement on objectives and goals; giving & receiving feedback; effective questioning; assertiveness, personal and career development planning and following-up on issues arising during the appraisal meeting;
• Have identified pitfalls to be avoided.

Content

The course will cover the following areas:

• The purpose of performance review/appraisal within a performance management context
• Practical exercises in the definition and setting of SMART objectives, goals and targets
• Reviewing performance and dealing with underperformance
• Personal and career development planning
• Giving and receiving feedback
• Conducting the appraisal meeting
• Coaching in the essential skills of appraisal