Course details
This course is intended for managers, team leaders and HR professionals who play a role in the management of job performance. Training focuses on an integrated Performance Management System approach, which in turn becomes an integral part of the day to day running of the organisation.
In preparation, participants could try to get familiar with the strategic plan of their Company and the performance management system in place, if one exists.
There is a very facilitative approach to this course, allowing participants to discuss and review what is being presented. There is opportunity for role-play and a number of sample forms are provided. Due to the workshop style of the course, PowerPoint is kept to a minimum.
Course Benefits
- Understanding job performance and what motivates employees
- The benefits of a Performance Management System
- The role of a Manager /Team Leader in managing performance
- The Performance Management Model
- Writing SMART job objectives against the strategic goals of the organisation
- Developing and understanding competencies: a key approach to job and people development
- Preparing for, and conducting the performance review discussion
- Communication Skills for effective performance review discussion – Body Language; Active listening, questioning technique
- Coaching Skills for on-going feedback through the year and ensure participants have the ability to introduce an integrated year round performance review systems rather than an annual ‘tick the boxes’ approach
- Gain confidence and skills to conduct the performance review discussion
- Provide ‘real’ job related feedback and manage employee expectations on an on-going basis and handle ‘difficult’ situations as they arise
Course Programme
Skills for managing the day to day performance system
- Observation skills
- Providing impactful feedback
- Interpersonal skills
- Listening Skills
- Questioning techniques
- Coaching skills
- Dealing with challenging individuals
Conducting the performance review discussion
- Preparing for the discussion
- Conducting the review discussion
Identifying learning and development needs
- Gaps in performance
- Continuous competency development
Course Location
About Irish Times Training
As a leading provider of business, management and executive training, we are known for the quality of our programmes.
Our goal is to ensure an enhanced experience while offering value. The people who have benefitted from our expertise span HR departments across business, government, large corporations and SME’s as well as inpiduals. The relationship, with our customer is the cornerstone of our business.
Our executive education programmes are delivered by Ulster University and Boston College and include the Advanced Diploma and BSc Hons Management Practice and an MSc in Executive Leadership.
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