Course details
The Pearson LCCI Level 3 Certificate in Customer Service qualifications is intended for those who are working or intend to work, in the environment where customer service is seen as a competitive advantage.
Objectives
- to enable candidates to develop
- knowledge and understanding of the advanced concepts in developing and delivering good customer service
- an appreciation of systems and procedures that enhance the delivery of reliable and effective service
- an understanding of personal behaviours and processes that enhance and influence service delivery
- the ability to apply these behaviours and processes within the job role, in realistic situations
Course Highlights
- The developing role of customer service
- Reliability in service systems
- Communicating directly with internal and external customers
- Solving customer problems
- Influencing effective change
Course Location
About Edu Training
Edu Training Resthierces is a corporate training service provider. It was founded by people who are not only passionate in training but strongly believes in imparting knowledge and skills. thier mission is to train learners to apply their knowledge and skills in a practical and dynamic way.
thier trainers are expert practitioners with extensive experience and knowledge. Stringent selection process ensures that only those possessing extensive practical experience and knowledge are invited to be thier consultants.
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