Pearson BTEC Level 5 HND Diploma in Hospitality Management (QCF)Introduction

Course details

on Limited is the UK's largest awarding body providing a wide range of qualifications including academic, vocational, occupational and specific programmes for employers.

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BTEC Level 5 HND Diploma in Hospitality Management

To complete the course students have to successfully complete 7 mandatory core units as well as 9 optional units.


Syllabus Overview

Mandatory Units

The Contemporary Hospitality Industry
Finance in the Hospitality Industry
Customer Service
Research Project
Food and Beverage Operations Management
Rooms Division Operations Management
The Developing Manager

*Additional Subject Information
Students who are not granted a Training Work Permit by the Ministry of Manpower (Singapore) can complete the course by writing a Student Report based on knowledge gained during their theory component of the course. The report must have a word count of 3000 +/- 5%.

Optional Units(9 units must be completed)
Marketing in Hospitality
Human Resource Management for Service Industries
Industrial Attachment* (6 Months)
Hospitality Operations Management
Conference and Banqueting Management
Hospitality Contract and Event Management
Quality Management in Business
Facilities Operations and Management
Food Safety Management
The Travel and Tourism Sector
Sustainable Tourism Development
Tourist Destinations
Personal and Professional Development


Mode of Delivery
Pearson's BTEC programme, offered in Singapore, is delivered through classroom lectures, group and individual assignments, case studies, in-class exercises and industry visits where appropriate.

Entry Requirements
To be eligible for admission to BTEC Level 5 HND Diploma in Hospitality Management, you must
- be at least 18 years old at the time of application
- meet the minimum academic qualification and English standard listed in table below:

Progression Route
- BTEC Level 3 qualification in Hospitality Management or related Level 3 qualification or equivalent
- Higher Education Certificate awarded by an approved further education institution
Academic Route - GCE A Level
Mature Candidate Route
21 years old and above and

- Minimum of 2 years relevan work experience or
- GCE O Level 3 passes (1 pass must be in English) or equivalent or
- GCE N Level 5 passes (1 pass must be in English) or equivalent
English Requirement - IELTS 5.5 or equivalent


Learning Outcomes


The Contemporary Hospitality Industry
This unit introduces learners to the scope, scale and diversity of hospitality. It establishes a framework for the industry, using agreed definitions and the Standard Industrial Classification of the industries that encompass hospitality.

On successful completion of this unit a learner will:

Understand the current structure of the hospitality industry

Understand staffing in the hospitality industry

Understand recent developments affecting hospitality

Be able to recognise potential trends and developments in hospitality.

Finance in the Hospitality Industry
This unit will enable learners to develop practical understanding of the accounting techniques used to control costs and profits, and to support managers in making effective short-term decisions

On successful completion of this unit a learner will:

Understand sources of funding and income generation for business and services industries

Understand business in terms of the elements of cost

Be able to evaluate business accounts

Be able to analyse business performance by the application of ratios

Be able to apply the concept of marginal costing.

Customer Service
This unit enables learners to gain understanding of customer service policies and the purpose of promoting a customer-focused culture and to gain skills to provide customer service.

On successful completion of this unit a learner will:

Understand customer service policies within business and services contexts

Understand the purpose of promoting a customer-focused culture

Be able to investigate customer requirements and expectations

Be able to provide

Research Project
To develop learners' skills of independent enquiry and critical analysis by undertaking a sustained research investigation of direct relevance to their Higher Education programme and professional development.

On successful completion of this unit a learner will:

Understand how to formulate a research specification

Be able to implement the research project within agreed procedures and to specification

Be able to evaluate the research outcomes

Be able to present the research outcomes.

Food and Beverage Operations Management
This unit will enable learners to gain understanding of the day-to-day activities and procedures involved in food and beverage operations, whilst also developing a range of practical operational skills.

On successful completion of this unit a learner will:

Understand different food and beverage production and service systems

Understand the financial controls used in food and beverage operations

Be able to devise menus for hospitality events

Be able to provide food and beverage services for hospitality events.

Rooms Division Operations Management
This unit will provide learners with a comprehensive understanding of contemporary rooms' division operations management and the importance of revenue management to operations.

On successful completion of this unit a learner will:

Understand services provided by the rooms division in diverse contexts

Understand the impact of contemporary management issues on the effective management and business performance in the front of house area

Understand factors that contribute to effective management and business performance in the accommodation service function

Be able to apply techniques to maximise and measure occupancy and rooms revenue.

The Developing Manager
This unit enables learners to gain understanding of behaviour management principles and gain skills to review their managerial potential, show managerial roles and responsibilities and create a career development plan.

On successful completion of this unit a learner will:

Understand principles and practices of management behaviour

Be able to review own potential as a prospective manager

Be able to show managerial skills within a business and services context

Be able to create a career development plan for employment within a business and services context.



Marketing in Hospitality
This unit enables learners to understand the concepts of marketing, the role of the marketing mix, the marketing cycle, and gain skills in using the promotional mix.

On successful completion of this unit a learner will:

Understand the concepts of marketing in a services industry context

Understand the role of the marketing mix

Be able to use the promotional mix

Understand the marketing cycle in a services industry environment.

Human Resource Management for Service Industries
This unit enables learners to gain understanding of human resource management, employee relations and employment law, recruitment and selection, and training and development in service industries.

On successful completion of this unit a learner will:

Understand human resource management

Understand the effect of employee relations and employment law on service industries businesses

Understand the recruitment and selection process

Understand training and development in service industries businesses.

Industrial Attachment (6 Months)

On successful completion of this unit a learner will:

Be able to negotiate industry experience

Understand the specific requirements of the placement

Be able to undertake work experience as identified

Be able to monitor and evaluate own performance and learning.

Hospitality Operations Management
This unit enables learners to gain understanding of the operational and economic characteristics, product development, pricing and profitability concepts and gain skills to analyse and improve operational performance in hospitality.

On successful completion of this unit a learner will:

Understand the operational and economic characteristics of hospitality operations

Understand product development within hospitality environments

Understand pricing and profitability concepts within hospitality operations

Be able to use appraisal techniques to analyse and improve operational performance.

Conference and Banqueting Management
This unit will enable learners to gain an understanding of the operational issues that affect the success of the conference and banqueting sector and the factors influencing its development.

On successful completion of this unit a learner will:

Understand the nature of the conference and banqueting sector and the factors influencing its development

Understand the key strategic and operational issues involved in the effective management of conference and banqueting events

Understand food production and service systems

Understand the ergonomic considerations in the organisation of conference and banqueting event.

Hospitality Contract and Event Management
This unit will enable learners to gain understanding of contract and event management in the hospitality industry, including the diversity of the services and products, and factors that optimize business performance.

On successful completion of this unit a learner will:

Understand external factors that affect planning and management in the event and contract sectors

Understand the operational issues which affect the success of event management

Understand the client and contractor relationship

Understand the financial processes involved in tendering for and implementation of events.

Quality Management in Business
The aim of this unit is to enable learners to understand the concept of quality and quality management and define it in the context of business and service operations.

On successful completion of this unit a learner will:

Understand the different approaches to quality management appropriate to commercial operations

Understand the benefits of quality management in a business and services context

Understand a range of quality controls and how service to the customer can be improved

Be able to apply the principles of quality management to improve the performance of an organisation.

Facilities Operations and Management
This unit will enable learners to gain understanding of the professional scope and practice of contemporary facilities management. Learners will use administrative systems and evaluate the effectiveness of facilities operations.

On successful completion of this unit a learner will:

Understand the operational responsibilities of a facilities manager

Understand the legal, health, safety and environmental obligations to be addressed by

facilities operations
Be able to use a range of administrative systems to support facilities operations

Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities.

Food Safety Management
This unit will enable learners to gain understanding of the systems and processes required to produce safe food, and the management activities and controls required to achieve this.

On successful completion of this unit a learner will:

Understand the agents that cause food-borne illness and the contamination of food

Understand the processes that can prevent food spoilage and preserve food quality

Understand the importance of effective prevention systems in the control of food contamination

Be able to construct control and food management systems.

The Travel and Tourism Sector
This unit enables learners to gain understanding of the travel and tourism sector, the influence of government, the effects of supply and demand, and the impacts of tourism.

On successful completion of this unit a learner will:

Understand the history and structure of the travel and tourism sector

Understand the influence of local and national governments and international agencies on the travel and tourism sector

Understand the effects of supply and demand on the travel and tourism sector

Understand the impacts of tourism.

Sustainable Tourism Development
The aim of this unit is for learners to gain understanding of the rationale and different approaches to tourism planning and development, sustainable tourism, current issues and impacts of tourism.

On successful completion of this unit a learner will:

Understand the rationale for planning in the travel and tourism industry
Understand different approaches to tourism planning and development

Understand the need for planning for sustainable tourism

Understand current issues related to tourism development planning

Understand the socio-cultural, environmental and economic impacts of tourism in developing countries and emerging destinations.

Tourist Destinations
The aim of this unit is to enable learners to gain understanding of UK and worldwide destinations, their cultural, social and physical features, their characteristics and issues affecting their popularity.

On successful completion of this unit a learner will:

Understand the scope of key UK and worldwide tourist destinations

Understand the cultural, social and physical features of tourist destinations

Understand how the characteristics of destinations affect their appeal to tourists

Understand issues likely to affect the popularity of tourist destinations.

Personal and Professional Development
This unit aims to help the learner become an effective and confident self-directed employee. This helps the learner become confident in managing own personal and professional skills to achieve personal and career goals.

On successful completion of this unit a learner will:

Understand how self-managed learning can enhance lifelong development

Be able to take responsibility for own personal and professional development

Be able to implement and continually review own personal and professional development plan

Be able to demonstrate acquired interpersonal and transferable skills.


Progression Opportunities
University Pathway
BTEC Higher Nationals are well recognised internationally the qualifications are currently delivered in 65 different countries.

As with most progression pathways to degrees, the entry point for a learner is at the discretion of the international higher education centre. In addition, the centre may have specific requirements around language levels, etc. that the learner will need to meet as part of the application process.

Over 100 universities worldwide recognise BTEC qualifications for progression so graduates can pursue a top-up final year degree with British, Australia and US universities. Find out more here.

Career Prospects
The BTEC Higher National Diploma in Hospitality Management is a vocational qualification and so provides learners in Singapore with a range of skills and knowledge that can be readily applied in the workplace.

Assessment
Students have to pass 16 units in order to be awarded the qualification. Assessments take place throughout the course at various points during each unit. Most assessments are assignment based and there is no examination. This allows students to demonstrate their understanding of topics as they progress through the course.

Each unit is delivered over a four week period. Students are required to submit assignments and work by the specific dates set, and will be penalized for late submission of work. Students will receive a time-table at the start of their course. Each successfully completed unit will be graded as a pass, merit or distinction. A pass is awarded for the achievement of all outcomes against the specific criteria given.

How to Apply
Local students refer to Singapore Citizens, Singapore Permanent Residents and foreigners who hold a valid pass other than a Student Pass, for example, dependent pass, social visit pass, work pass, etc.

International students refer to foreigners who hold a valid Student Pass issued by Immigration & Checkpoints Authority (ICA).

Step 1
Attend and acknowledge pre-course counseling service from BBS staff or authorised education agents.

Step 2
Complete and sign the application form and provide the following documents to support your application:

Copy of NRIC / Passport
Copies of all educational certificates and transcripts
Proof of English language proficiency
Proof of employment history (if any)
One passport-size photograph
Note: An official translation is required if documents are not in English
Step 3
It takes 2 to 7 working days to process your application.

If your application is successful, you will receive an Offer of Admission letter together with the following documents

Advisory Note to Students
Student Contract
If you are an international student, acceptance to the course is subject to the approval of your Student Pass by ICA.

Please click here for Student Pass application procedure for International Students.



Step 4
If you wish to accept the offer, you must complete, sign and send back 1 copy of the Advisory Note to Students and the Student Contract.

If we do not receive your completed and signed documents within the timeline stated in your Offer of Admission letter, it will be assumed that you do not wish to accept the offer and the offer will be deemed withdrawn.

Appeal Against Rejection
If your application is rejected, you can submit an appeal in writing to the Academic Manager/Principal within 7 working days from the date of rejection to have the outcome of your application reviewed by the Academic Board.

You will be notified about the outcome of your appeal within 7 working days from the date of appeal. The decision of the Academic Board is final. If your appeal is unsuccessful, we may recommend that you pursue an alternative course of study.

Student Pass
New Application for Student Pass
If you are an international student, you must apply for a Student Pass to study full-time in Boston Business School. You must submit your application to Immigration and Checkpoints Authority (ICA) through the Student Pass OnLine Application & Registration (SOLAR+) system at least two months prior to course commencement date. It takes about 4 to 6 weeks to know the outcome of your application. You are not required to be present in Singapore while your application is being considered. If approved, you would receive an in-principle approval letter (IPA) for Student Pass and a single-journey entry visa to enter and stay up to 30 days in Singapore.

To collect your Student Pass card, you must visit ICA and bring along the following documents:

In-principle approval letter from ICA
Passport
Embarkation/disembarkation card
SOLAR+ e-Forms
Medical report
Duly completed security bond form and a security deposit in the form of banker's guarantee
Renewal of Student Pass
If you require an extension of the Student Pass to continue the same course, you must submit a renewal application to ICA at least 2 weeks prior to the expiry of the current Student Pass.

Cancellation of Student Pass
You are required to surrender your Student Pass for cancellation within 7 working days from the date of cessation or termination of your study.

Important Notes to Student Pass Holders
International students must abide by the following rules and regulations under which the Student Pass is issued by ICA:

The Student Pass is issued to you for the purpose of studying in a particular course with BBS.
You must carry your Student Pass at all times.
It is the Schools responsibility to inform ICA if you fail to attend classes for a continuous period of 7 days or more without valid reason, or where your attendance falls below 90% in any month of the course without valid reason, or if you have completed the course or wish to terminate your studies with the School. ICA will cancel your Student Pass under any of the above mentioned circumstances.
You are strictly prohibited from working in Singapore, even if it does not involve any payment to you.
You must strictly observe all laws, rules and regulations of Singapore.
You cannot be adopted by any Singaporean or Singapore Permanent Resident while being a Student Pass holder.
You cannot be married to a Singaporean or Singapore Permanent Resident while being a Student Pass holder.
You are not allowed to overstay in Singapore after the Student Pass has expired, unless with written approval from ICA.