Workplace Conflict Management

Course details

Workplace Conflict Management course is a highly loved course for its specific and effective guidelines for the employees. Whether you are a boss, a leader, a manager or an employee in any role, this course will surely heighten up your acceptability in the ;

It is obvious to have misunderstanding or disagreements among people. But it is more than obvious that the conflict can halt or ruin productivity to a greater extent. It is normal to have conflict in the workplace but none want the stagnation or harm in business, so there should be people skilled in managing the conflicts easily. This Workplace Conflict Management course helps you figure out the dos and don'ts in conflict management in the workplace.

This Workplace Conflict Management course has lessons on preventive measures as well as dispute resolution. You will learn how to make effective intervention to resolve situations, handle conflicts tactfully and confront the dispute constructively. This course will enhance your ability to make sure you keep improving the service or business and maintain good relationships despite any conflict in the workplace.

Learning Outcomes

By the end of this Workplace Conflict Management course you will be able to learn:

Various types of conflict
Understanding the stages of conflict
How to mitigate conflicts
How to improve relationship after resolving issues
How to keep the customer service stable
How to keep the business productivity stable mitigating the confrontations

Study Cruise Highlights

By doing our Workplace Conflict Management course you will be able to get:

24/7 access to the course for lifetime
High-quality e-learning study materials
Efficient exam system, assessment and instant results
The UK and globally prestigious certification
Developed by qualified professionals with updated resources
Get Hardcopy certificate With FREE SHIPPING
Available to students anywhere in the world

Course Curriculum

Our Workplace Conflict Management course is broken down into 15 quality lessons, which we believe will help you to easily get the knowledge of each concept - from the fundamentals to the most advanced aspects of this skill. If you want to kick start your career with the right knowledge of the industry, then this is a sure way to success.

This Workplace Conflict Management course is designed with the following modules:

Module 01: Defining Conflict
The first module covers the definition of conflict.

Module 02: Types of Conflict
The second module covers lessons on types of conflict. There are lessons on Inner conflict, Interpersonal conflict and Group conflict.

Module 03: Open Conflict vs Hidden Conflict
This module elaborates the differences between open conflict and hidden conflict.

Module 04: Spontaneous and Reflective Behaviour
This module covers lessons on difference between reflective and spontaneous behavior.

Module 05: The Johari Window
This module covers lessons on understanding the Johari Window.

Module 06: Stages of Conflict
In this module you will learn about The Five Stages of Conflict, Another Version of the Conflict Process, Conflict Outcomes and Strategies for Dealing with Conflict.

Module 07: Conflict Resolution Style Questionnaire
In this module you will learn about The Questionnaire, Scoring and The Conflict Grid.

Module 08: The Role of Communication in Conflict Resolution
In this module you will learn about The Communication Chain, Other Barriers and Establishing Positive Intent.

Module 09: Active Listening Skills
The ninth module has lessons on Skills of active listening.

Module 10: Paraphrasing Skills
In this module you will learn about what is Paraphrasing? And Pairs Exercise.

Module 11: Powerful Questions
In this module you will learn about Asking Questions and Probing Techniques.

Module 12: Body Language
This module educates you about the aspects of body language in conflict management.

Module 13: The Conflict/Opportunity Test
This module covers lessons on The Conflict/Opportunity Test and Skills Test.

Module 14: Conflict and Its Resolution
In this module you will learn about Visualising Conflict and A Strategy for Conflict Resolution.

Module 15: Helping Others Through Conflict
This module covers lessons on Guiding others for Conflict, Training through Conflict, Handling Your Emotions, Conflict Resolution with Facilitation and Setting Norms.

Assessment

After finishing the course thoroughly, you will need to pass an automated, multiple-choice questions exam, which will give you the immediate result once you complete the test. To make the deal sweeter, we offer you all of these in a one-time payment!
  Updated on 04 March, 2022