- Duration / Course length: 2 To 3 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Learn the golden rules to maintain strong relationships with customers and close deals over the phone by taking this Telesales Executive Training.This Telesales Executive Training will teach you the telesales strategies to boost your sales. The course will introduce you to the skills and responsibilities expected of a telesales executive. Then, it will take you through the best practices for lead generation and sales presentation techniques to close more deals. From the easy-to-follow modules, you’ll also learn how to make the perfect telesales pitch for your services and make a high volume of outbound calls to prospective customers. Finally, you’ll explore the steps to handle demanding clients over the phone.
Telesales Executive Training
- Module 01: Introduction to Telesales
- Module 02: Prospecting and Lead Generation
- Module 03: Sales Techniques and Strategies
- Module 04: Call Preparation
- Module 05: Call Response
- Module 06: Staging the Call
- Module 07: Dealing with Difficult Situations
- Module 08: Closing the Call
- Module 09: Telephone Etiquette
- Module 10: Sales Metrics and Performance Management
Eligibility / Requirements
This Telesales Executive Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.
Job roles this course is suitable for:
Telemarketer , Customer Service Advisor , Telesales Agent , Telesales Executive , Telesales RepresentativeAbout John Academy
John Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online course provider, we are aware of the fact that there are a lot of people out there who consider themselves to be very curious learners but the courses that they are interested in are not available at their convenient time and place. So, we have decided to give them a unique opportunity for them to learn and obtain necessary skills in a very convenient way at any time from anywhere.
Who We Are
We are an online course provider who wants to make sure that the students would be able to learn everything there is a need for them to learn regarding the course that they have enrolled in on our site. So, we see to it that they would be provided with the highest possible standard of online learning. That way, students would be able to use it in the real world – the employment world and at their desired field of interests.
Certification
After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.
