Retail Management Diploma

Course details

Retail Management

Certificate of achievement in Retail Management Level 3. Additional CPD Accredited Retail Management Certificate with 50 CPD points available with no extra study.
Interested in becoming the next big retail superstar? Ready to take an existing retail career to the next level? With an advanced Level 3 Certificate in Retail Management, this dynamic global sector could be yours for the taking!
Retail Management could be defined as the various interconnected processes that help buyers procure the products they need from sellers. In reality, there's so much more to successful retail than this. Along with fulfilling every customer's basic requirements, successful retail is about every step of the customer's journey from start to finish. Effective Retail Management ensures the customer enjoys a pleasant, positive and memorable experience from the moment they enter the store. It helps customers shop confidently and with ease, while at the same time helping the business anticipate and deal with important issues. Ultimately, it's neither product quality nor affordability that the customer remembers. It's the extent to which the retailer they visited exceeded their expectations and left a lasting impression.
This advanced Level 3 Certificate in Retail Management is ideal for anyone looking to reach the very top of the ladder in the retail environment. Career opportunities for successful retail managers extend to every to major town and city worldwide. Learn how to take your existing salesmanship to the next level, build strong customer relationships and reap the rewards of professional-level communication skills. Master the art of dealing with difficult customers, learn how to accurately read customer behaviour and examine the most important stock management issues in Retail Management. Study in your own time at a pace that suits you, with complete support provided by your own personally-assigned tutor.
Sign up online and your career in high-level Retail Management starts today!

Course Outline
Competition for more advanced positions in most Retail environments is intense. By boosting your CV with an advanced Level 3 Certificate in Retail Management, you stand every chance of gaining an important edge over rival candidates. This fully-endorsed distance learning program is delivered over a series of eight modules, covering the following retail management concepts:

Module 1 - Essential Skills for Smart Selling

• Essential Skills
• Consultative Selling
• Customer Focused Selling
• The Sales Cycle
• Law of attraction
• Expectancy theory
• Setting Goals with SPIRIT

Module 2 - Productivity Techniques for Maximum Selling
Customer Service

• Up-Selling
• Cross-Selling
• Value-Added Selling
• Finding New Clients
• Selling Price

Module 3 - The Selling Process

• What is Personal Selling?
• Importance of Personal Selling
• Selling Theories
• The Personal Selling Process
• Qualities of a Good Salesperson
• Sales Promotion

Module 4 - Dealing with suppliers.

• Organisation of Procurement
• Choosing Suppliers
• Monitoring Supplier Performance
• Procurement Cycle
• Types of Purchase
• Logistical Interfaces

Module 5 - Dealing with the Management of Stock

• Fitting into the Logistics Strategy
• Activities within a Warehouse
• Aims of Warehousing
• Materials Handling
• Packaging

Updated on 28 April, 2023