Retail Customer Service

Course details

The Retail Customer Service course is a skill-focused course, designed to provide those working in the retail sector with the knowledge and expertise to deal with customers effectively. It offers complete training and guidance on how to manage different types of customers, deal with challenging situations, use market trends to your advantage, and much more.

You will also learn how to provide excellent customer service in-person, over the phone, and online, using advanced techniques and strategies. This practical Retail Customer Service course will also help you to build your confidence and body language skills for managing any customer service responsibility, whether that be advising customers about their purchases or turning upset or angry customers.

By the end of the Retail Customer Service course, you will have an excellent understanding of basic customers' needs and customer behavior, including how to use it to your advantage to secure a sale. You’ll also have a whole set of core skills needed to fast track your career, from influencing.

• Accredited, quality CPD training
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Course material developed by qualified professionals
• Self-paced learning is accessible via laptop, tablet, and smartphone
• 24/7 Learning assistance and tutor support
• Discounts on bulk purchases

Who should take the course?

This Retail Customer Service training course is ideal for those who work in retail or aspire to kickstart a career in this sector. It includes practical training for:

• Retail Assistants
• Sales Advisors
• Sales Associates
• Store Managers

Learning Outcomes

By the end of the Retail Customer Service course, learners will be able to:

• Fully understand the sales process and deal effectively with customers at checkout
• Demonstrate in-depth knowledge of consumer behavior and customer needs
• Understand the Point-of-Sale (PoS) concept and the different types of POS
• Use body language to their advantage and to deal with difficult customers
• Take advantage of trends to target customers effectively and in the best possible way
• Demonstrate excellent active listening, body language, and communication skills
• Identify and address customers’ needs, and go the extra mile to satisfy them
• Turn difficult customers around and handle complaints and bad manners effectively
• Deal with at-your-desk requests and use proper telephone etiquette
• Provide electronic customer service and understand internet etiquette rules

Accreditation

All of our courses are fully accredited. The content of the Retail Customer Service course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This Retail Customer Service course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Assessment

At the end of the Retail Customer Service course, there will be an online assessment, which you will need to pass to complete the Retail Customer Service course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the Retail Customer Service course itself.

Course Curriculum

• Module 1: Who We Are and What We Do
• Module 2: The Sales Process and Dealing with Customers at the Checkout
• Module 3: Importance of Consumer Behaviour
• Module 4: Taking Trends and Targeting Customers Effectively
• Module 5: The Importance of Communicating with Customers
• Module 6: Identifying and Addressing Customer Needs
• Module 7: Generating Return Business
• Module 8: In-Person Customer Service
• Module 9: Giving Customer Service over the Phone
• Module 10: Providing Electronic Customer Service
• Module 11: Recovering Difficult Customers
• Module 12: Understanding When to Escalate

  Updated on 02 August, 2021