Professional Diploma in Healthcare Management

Course details

Be ready for the next PROFESSIONAL ADVANCEMENT. Join our Professional Diploma in Healthcare Management accredited by the Arab Pharmacists Union for all healthcare professionals.
10 Modules on important aspects of healthcare service that can leverage the performance at the professional and facility ;

Program Contents:

1. Healthcare Governance
Healthcare facilities at different levels of operation whether public, regardless of its complexity, should have an accountable team/committee or even a person that delivers strategic direction. This module focuses on how to establish a governing body that can regulate and control a robust facility and ensure its integrity in a very dynamic culture of needs and ambition.

2. Healthcare Strategic Management
The leadership part will focus on how to develop a sustainable ecosystem that can provide high-quality patient care, safe healthcare services in an efficient manner. How to create teams and committees that can take part in managing different business units and collaborate in a homogenous way. How to analyze the business and cooperate with different stakeholders.

3. Healthcare Quality Management
Improving the quality of processes and maintaining acceptable levels of performance are critical factors in the success of any organization. This module is designed to prepare attendees to
develop the required knowledge, skills, and practices necessary to efficiently influence and continuously improve the multiple elements of care delivery within a healthcare organization. Acquire a solid foundation of the different improvement and evaluation methodologies through multiple examples and participation in critical thinking using different quality improvements tools and methodologies for example PDCA/PDSA, FOCUS-PDCA, Six Sigma, and Lean Healthcare.

4. Healthcare Performance Indicators 
Performance management is a key to the long-term success of healthcare organizations. This module emphasizes that good performance management is a process, not an event. Plan a
multidisciplinary process that occurs continuously and not just once a year. This performance management process creates a work environment in which employees are enabled to reach their
maximum potential performance through alignment with the healthcare organization’s strategic directions. Learn how to develop a framework to measure administrative, operational, and clinical performance. Learn classification of healthcare indicators: structure, process, and outcome and their challenges. Develop the skills to create client and staff satisfaction surveys to assess different domains of operation.

5. Healthcare Risk Management
Learn the principles of healthcare risk management. Identify the framework of risk analysis according to the ISO 31000 Risk Management Standards. Identify the different categories of healthcare risk management. Understand and master the different perspectives and retrospective tools to analyze ;Learn how to develop a risk registrar and how to develop risk management plans to prevent, mitigate and treat different types of risks. Develop effective and efficient risk management skills, enabling you to establish an effective safety program, conduct a review of workplace issues, and support caregivers after major errors.

6. Patient Safety
Understanding the key component of safe healthcare service is highly important. Learn how to develop a culture of patient safety. Identify the 18 safety targets in the healthcare arena. Identify the most common factors responsible for medical errors and how to create and implement a plan that can address all the patient safety priorities according to the Accreditation Standards that you adopt in your ;

7. Medical Error Management
Identify the epidemiology of medical errors. Learn the different definitions and types. Identify the
common venues of errors. Learn the causes of medical errors. Learn the strategies to develop to prevent and manage errors.

8. Infection Prevention and Control 
Infection is a potential risk that endangers both the healthcare providers and recipients of care. Learn the components of the chain of infection. Identify the Standard Precautions. Learn how to develop Infection Prevention and Control Manual. Develop the skills to develop IPC Policy. Learn the principles of the sterilization process and the important indicators that are used to ensure the best process.

9. Healthcare Accreditation
Determine the best accreditation system that fits your organization most and how to implement it. Measure, score, and evaluate your organization against accreditation standards through the Self-Assessment process. This module will enable you to understand and explain the standards, develop the documents required for accreditation, and deploy different quality functions needed to implement accreditation systems.

10. People Management (Human Resource)
Identify the standards of human resources in healthcare facilities. Understand the components of the orientation program. Understand how to develop and maintain staff records. Learn how to identify the need for new staff and how to create selection criteria. Identify the Health Program of every ;Develop the skills of creating Annual Appraisal and recommendation writing. Develop skills in managing people in organizations to maximize their performance through active learning and hands-on activities. This approach guarantees knowledge acquisition and skills development in alignment with the best practices in People Management. Updated on 29 December, 2021