Operations Management

Course details

Level 7 Diploma in Operations Management
Learning Objectives
The field of operations management concerns the development, implementation and supervision of procedures and measures to enhance an organisation’s performance and profitability. Operations management studies are designed for ambitious candidates proactively seeking the tools, resources and insights needed to become the best managers they can be. This exclusive Level 7 Operations Management Diploma has been designed to provide all three. By examining the field of operations management at an advanced level, candidates are primed to confidently pursue rewarding careers in the field.
Ideal for newcomers and existing management personnel alike, this engaging course is open career-focused candidates from all backgrounds. Whatever your professional experience to date, an endorsed Level 7 Operations Management Diploma could take your employment prospects to the next level. Likewise, business owners and anyone considering entrepreneurship opportunities could benefit enormously from enhanced operations management acumen.
Upon completion, learners will have covered a variety of topics and teachings that form the core of successful operations management, including:
The functions and objectives of operations management
The role of the OM in inventory and supply chain management
An introduction to quality control
Essential project management and risk management
Stock control and procurement operations
Product manufacturing and shipping
Contingency management and succession planning
Course Outline
This Level 7 Operations Management Diploma has been designed to cover a broad variety of subjects of relevance to the field of OM. Each of the 20 course units concludes with an online assessment, which your assigned tutor will return with constructive feedback. Operations management topics and concepts covered in the course are as follows:
Unit 1 what is Operations Management?
This unit covers the following key topics:
Introduction to Operations Management
Types of Operations
Practical Application
Understanding Financial Terms
General Accepted Accounting Principles (GAAP)
Unit 2 Process Management
This unit covers the following key topics:
What is Business Analysis?
What is Enterprise Content Management?
Enterprise Content Management Model
What is Business Process Re-Engineering?
Unit 3 Supply Chain Management
This unit covers the following key topics:
Introduction to Supply Chain Management
Unit 4 Planning & Sourcing Operations
This unit covers the following key topics:
Basic model of Supply Chain Operations
Demand Forecasting and Planning
Forecasting Methods
Aggregate Planning
Product Pricing (Plan)
Unit 5 - Talent Management
This Unit covers the following key topics:
An Introduction to Talent and Performance Management
Creating a Talent Management Plan
Talent Development within an Organization
Role of Communication in Talent Management
Unit 6 Procurement Operations
This unit covers the following key topics:
Purchasing and Procurement
Importance of Procurement
Aims of Procurement
Organisation of Procurement
Monitoring Supplier Performance
Unit 7 Manufacturing & Delivery Operations
This unit covers the following key topics:
Introduction To Manufacturing & Delivery Operations
Production Scheduling
Facility Management
Unit 8 - Succession Planning
This unit covers the following key topics:
Understanding the value of Succession Planning
Elements of a Succession Plan
Unit 9 Project Management
This unit covers the following key topics:
What is Project Management?
Project Life Cylce
Unit 10 - Quality Management
This unit covers the following key topics:
Introduction To Quality Management
Implementing Quality Project Management
Determining the Quality Policy
Using a Benefit/Cost Analysis
Unit 11 - Creative Thinking and Innovation
This Unit covers the following key topics:
Understanding Creativity and Innovation
Creativity and Innovation in Business
Individual and Group Techniques for Creativity
Unit 12 - Communication Skills
This Unit covers the following key topics:
Active Listening
Responding to Feelings
Reading Cues
Demonstration Cues
Unit 13 - Negotiation Techniques
This Unit covers the following key topics:
Handling Objections
Closing the Sale
The Changing Customer
What the Customer Wants
Unit 14 - Change Management
This Unit covers the following key topics:
About Change
Key Factors in Successful Change
Unit 15 - Administrative Skills
This module covers the following topics:
Importance of Business Environment
Types of Business Environment
Unit 16 - Conflict Management
This Unit covers the following key topics:
What Is Conflict
Unit 17 - Stress Management
This module covers the following key topics:
Understanding Stress
Unit 18- Business Ethics for the Office
This Unit covers the following key topics:
Introduction to Business Ethics
Unit 19 - Business Etiquette
This Unit covers the following key topics:
Introduction to Business Etiquette
Unit 20- Risk Management
This unit covers the following key topics:
Introduction To Risk Management
Planning for Risk Management
Creating the Risk Management Plan Updated on 21 April, 2021