Operations Management Certification Level 3-4

Course details

If you aim to enhance your capabilities in overseeing the operational aspects of any business sector, consider exploring our popular Operations Management course. Tailored for those seeking to strengthen their skills in the Operations function, this Level 3 and 4 certification provides a comprehensive understanding of evaluating and enhancing organizational productivity.

The course delves into the planning, creation, control, and optimization of business systems for goods production and service provision. From planning and organizing to supervision in manufacturing or service contexts, the course focuses on equipping operations managers with essential skills. By completing this operations management course, you will gain a thorough understanding of the various processes within a company's operations.

Operations Management Certification Level 3-4 Course Learning Outcomes:

• Evaluate and enhance organizational productivity in the Operations function.
• Understand the planning, creation, control, and optimization of business systems.
• Gain proficiency in overseeing production and service provision contexts.
• Acquire essential skills for effective operations management.
• Explore key terms and concepts related to operations management.
• Develop a comprehensive understanding of various processes within company operations.

Operations Management Certification Level 3-4 Course Outline:

Module 01:

• Designing Organizational Structure
• Introduction to Operations Management
• Understanding Financial Terms
• Getting the Right People in Place
• Getting Your Product Together
• Building a Corporate Brand
• Marketing Your Product
• Selling Your Product
• Planning for the Future
• Goal Setting and Goal Getting
• Succession Planning 101
• Managing Your Money
• Ethics 101
• Building a Strong Customer Care Team
• Training Employees for Success
• Leadership Essentials

Module 02:

• Fundamentals of Business Process Management
• Defining Business Process Management
• Business Process Life Cycle
• Vision Phase
• Design Phase
• Modeling Phase
• Execution Phase
• Monitoring Phase
• Optimizing Phase

Module 03:

• Gap Analysis
• Gap Analysis Process
• Supporting Tools
• Creating a Gap Analysis Report
• Understanding Lean
• Toyota Production System
• Toyota Production System House
• Five Critical Improvement Concepts
• Understanding Value with the Kano Model
• Types of Waste
• Creating a Lean Enterprise
• Plan, Do, Study, Act (PDSA) Cycle
• R-DMAIC-S Model
• Lean Thinking Tools
• Kaizen Events
• Data Gathering and Mapping
• A Plan to Take Home
• Defining Continuous Improvement
• Stage One – Identify Areas For Improvement
• Stage Two – Create a Plan for Improvement
• Stage Three – Implement the Changes
• Stage Four – Review the Impact
• Test Driving

Module 04:

• Six Sigma Basics
• Improvement Tools
• Management Tools for Generating Ideas
• Continuous Improvement
• Customer Relationships

Module 05:

• Evolution of the Supply Chain
• Basic Supply Chain Structure
• Supply Chain Drivers
• Aligning Your Supply Chain with Business Strategy
• Managing Supply Chain Risks
• Tracking and Evaluating Supply Chain Data
• Troubleshooting Supply Chain Problems
• Sharing Supply Chain Activities
• Sustainable Supply Chain Strategies
• Applying Lean Techniques to the Supply Chain
• Future of Supply Chain Management
• Supply Chain Management Basics
• Purchasing Cycle
• Purchasing Toolkit
• Managing Competitive Bids
• Improving Efficiency and Accuracy
• Analyzing and Reducing Risk in the Supply Chain
• Managing Internal Relationships
• Tools of the Trade

Module 06:

• Inventory
• Types of Inventory
• Key Players
• Setting up the Warehouse
• What Makes a Good Inventory Management System?
• Warehouse Inventory Cycle
• Identifying Demand
• Receiving Process
• Validating Inventory
• Put-Away Process
• Maintaining Inventory Accuracy
• Outbound Process
• Industry Trends

Module 07:

• Concept of Quality
• Key Terms
• Categories
• Customer Input
• Plan Quality
• Design of Experiments
• Quality Control
• Control Charts
• Sampling
• Six Sigma
• Steps
• 6 Six Sigma Challenges

Updated on 06 December, 2023