Managing Difficult Conversations

Course details

We have many interactions in the run of a day. It is reasonable and obvious to expect that some of them are going to be difficult. Whether these are conversations that we have in person, or we manage a virtual team if we need to speak with someone in another city or country, there are things that we can do to make these conversations go nicely. This course will give you the practical policies to manage difficult conversations and get the best results possible out of them.

This Managing Difficult Conversations course will provide you with a solid understanding of the conversation, a toolkit for fruitful conversations, choosing appropriate time and place, a framework for difficult conversations, staying safe, establishing positive intent, managing body language, speaking persuasively, active listening, asking questions, probing techniques, steps for an awkward conversation and so on.

Throughout this Managing Difficult Conversations course, you will learn to define the frame of reference, establish a positive intent and the desired outcome, using excellent communication skills during a conversation and specific steps to carry out a difficult conversation. This course is designed to help you to draft a script for a difficult conversation, access additional resources as required as well as to maintain safety in a conversation.

Why Choose Skill Express

• Instantly accessible CPD Accredited certificate on successful course completion
• 24/7 access to the course for lifetime
• Free E-Certificate after course completion
• Developed by qualified professionals with updated resources
• Full Tutor support on weekdays (Monday - Friday)
• No hidden fees or exam charges

Course Curriculum
We have divided the Managing Difficult Conversations Course into Five user-friendly modules

Module 01: Choosing to Have the Conversation

Module 02: Toolkit for Successful Conversations

Module 03: Choosing Time and Place

Module 04: Framework for Difficult Conversations

Module 05: Staying Safe


Certification of Managing Difficult Conversations

After completing the course successfully, the learner will immediately receive an E-Certificate which will be completely free of cost. Also, you can have your printed certificate delivered by post. Although there is no expiry date on the certificate, we do recommend our learners to renew the certificate every twelve months.

Assessment

After completing the course successfully, you will be required to pass an automated, multiple-choice questions test which will give you the instant result once you finish the exam. And you can get all of these in a one-time payment!

Career path

• Team Leader of any organisation
• Human Resource Officer
• Entrepreneur
• Managing Director
• Researcher
• Business Owner
• SME Owner
• Any Job Holder

Updated on 16 February, 2021