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eduCBA Managing Customer Feedback eduCBA

Course details

Today social Media provides businesses ample opportunities to get connected with the customers and getting the flow of feedbacks. However, for the businesses it all means managing these feedbacks and replying to each of them which sometimes can become a daunting task for Feedback management (CFM) is a complete process by which any feedback from a customer/s is integrated into the business operations. Feedbacks are incorporated in the operational processes like in account management, product management, sales and customer support. These processes can be made more effective and customer centric. The tools also make it easy for CFM processes to make feedback action oriented. Companies that formulate and implement the process direct the same to the administrators or production managers who can use the same to fulfill business objectives. Updated on 16 February, 2023

About eduCBA

An initiative by IIT IIM Graduates, eduCBA is a leading global provider of skill based education addressing the needs 500,000+ members across 40+ Countries. Our unique step-by-step, online learning model along with amazing 5421 courses prepared by top notch professionals from the Industry help participants achieve their goals successfully. All our training programs are Job oriented skill based programs demanded by the Industry. At eduCBA, it is a matter of pride to us to make job oriented hands on courses available to anyone, any time and anywhere. Therefore we ensure that you can enroll 24 hours a day, seven days a week, 365 days a year. Learn at a time and place, and pace that is of your choice. Plan your study to suit your convenience and schedule.

What we do : We teach you real world skills on everything from Investment Banking to Programming to Project Management to Design – and much, much more.

How we do it : Through online video training. Our high-quality, skill-based 5421 video training programs help members achieve their goals successfully.

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