- Duration: 24 Hours
Course details
· ITIL introductionLearning goals
IT service management
About ITIL 4
The structure and benefits of ITIL 4
· Key concepts of service management
Learning objectives
Introduction
Value co-creation and organization
Service relationships and value
Module summary
· The four dimensions of service management
Introduction
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
External factors
Module summary
· The ITIL service value system (SVS)
Introduction
SVS overview
Opportunity, demand and value
The ITIL guiding principles
Governance
Service value chain(SVC)
Continual improvement
Module summary
· ITIL management practices
Introduction
General management practices
Service management practices
Technical management practices
Module summary
Updated on 10 April, 2023
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We collected feedback from them and realised what they want exactly to upgrade in their professional career. As the name suggests it is ‘YOUR OWN INSTITUTE’. We are committed 100% Customer happiness. Excellent consultation, career counselling based on TNA and world class training are our highlight. We at YOI, offer you a wide range of Professional courses. Whichever field you are working, we have a course for your Professional Development.
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