Course details
The Direct, Plan, and Improve (DPI) Certification is part of the ITIL 4 Managing Professional and Strategic Leader Track. The course/certification was designed to provide candidates with the practical skills necessary to create an IT organization centered on 'Learning and improving' from a practical and strategic direction.Who Should Take DPI?
- ITIL Practitioners
- Continuous Improvement Managers
- Change Managers
- IT Operation Managers
- Enterprise Architects
- Service Designers
- Risk Managers
- Compliance Managers
- Cloud System Engineers
- Key Managers and Executives who interact with IT and deliver Digital Services
Learning Outcomes:
When you complete this class you will:
- Understand the scope of what is to be directed and/or planned
- Know how to use key principles and methods of direction
- Be able to plan using key principles and methods
- Know how to define effective policies, controls and guidelines
- Understand the role of risk and risk management in DPI
- Identify how governance impacts DPI
- Know how to ensure controls are sufficient and not excessive
- Understand the nature, scope and potential benefits of organizational change management
- Facilitate key principles and methods of communications and OCM
- Identify and manage all types of stakeholders
- Effectively communicate and influence others
- Create effective feedback channels
- Understand how Lean and Agile methods can be leveraged
- How to successfully apply DPI Concepts in the real world
- How to create a "learning and improving' IT organization
- Be prepared to pass the official ITIL 4 Direct, Plan, and Improve Course
- When you take this course you receive instruction from a worldwide leader in the field, Dr. Suzanne Van Hove
- At myTraCert, we bring the classroom to live online so you direct your learning schedule in the most flexible way with online 24/7 access to the course and you have access to the instructor to ask questions.
- All materials are available online
- The course is accredited by PeopleCert
- We are a PeopleCert and AXELOS Training and Exam Partners
- You receive 1-year access to the course
- You receive a free exam retake voucher
- You receive the best customer service in the world
Eligibility / Requirements
In order to take the DPI course and exam candidates must hold the ITIL 4 Foundation ; Anyone who has taken the ITIL 4 Managing Professional Transition course may also take this class.
About TraCert
TraCert is committed to building a talent ecosystem of highly qualified, certified professionals with excellent upward mobility. We offer comprehensive certifications in the hottest areas of technology, including cloud architecture and services, networking, IT security, and project management.
Our curated trainings are:
- Prepared by real, certified industry experts.
- Accessible from anywhere, at any time.
- Accompanied by rigorous exams from recognized institutions.
- Presented in English.
For Individuals:
TraCert is passionate about helping you figure out what you need, get it, and use it to grow your career. That means comprehensive services, from certification planning and completion to CV and job-hunting support.
BONUS: We’ll promote you to our business partners, who are always seeking new talent and look to us as a trusted source for certified candidates.
For Businesses:
Your team needs today’s most important certifications, but who has the time to research the choices and provide study support? We do! TraCert is fully committed to ensuring our business partners’ teams encompass the most qualified IT professionals by managing all training and certification needs.
BONUS: By partnering with us, you’ll gain access to an ever-growing pool of talented candidates who have already completed their certifications.
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