Course trainer
TraCert LLC
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Course details
Course GoalThe goal of the course is to enable professionals to gain an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners in order to enhance the performance of their organization.
Is This Course For You?
If you are an IT Leader, ITSM Practitioner, or a member of the ITIL Support Team, then this course is for you.
Key Features
- Lifetime Course Access
- Instructor Support to Answer Your Questions
- Exam Fee Included
- Take2 Exam Included If Required
In this course, you will look at all types of engagements and interactions that take place between the service provider and their customers, users, suppliers, and partners. Key concepts include customer (CX) and user experience (UX) and journey mapping concepts.
Continuing Education Credits
- 20 PUDs for Self-Paced Learning
- PeopleCert Accredited Letter of Course Attendance
- AXELOS Accredited Training Partner
The ITIL 4 Specialist: DSV Certification is one of the four ITIL 4 Managing Professional courses required for individuals to take in order to achieve the ITIL 4 Managing Professional designation. The ITIL 4 Managing Professional Designation enables ITSM Professionals to successfully run IT-enabled services and teams. It also helps professionals understand the impact and value of agile and lean work processes and how to effectively embrace them in their organization.
In addition to DSV, you will need to complete Create, Deliver and Support (CDS), High-Voltage IT (HVIT) and Direct, Plan and Improve (DPI) to achieve your Managing Professional Designation. Updated on 13 February, 2023
Eligibility / Requirements
In order to take this course, you much hold the ITIL 4 Foundation Certification or the ITIL 4 Managing Professional Transition Certification. In order to sit for the exam, you must complete this course and receive the official Letter of Attendance for this course.
About TraCert
TraCert is committed to building a talent ecosystem of highly qualified, certified professionals with excellent upward mobility. We offer comprehensive certifications in the hottest areas of technology, including cloud architecture and services, networking, IT security, and project management.
Our curated trainings are:
- Prepared by real, certified industry experts.
- Accessible from anywhere, at any time.
- Accompanied by rigorous exams from recognized institutions.
- Presented in English.
For Individuals:
TraCert is passionate about helping you figure out what you need, get it, and use it to grow your career. That means comprehensive services, from certification planning and completion to CV and job-hunting support.
BONUS: We’ll promote you to our business partners, who are always seeking new talent and look to us as a trusted source for certified candidates.
For Businesses:
Your team needs today’s most important certifications, but who has the time to research the choices and provide study support? We do! TraCert is fully committed to ensuring our business partners’ teams encompass the most qualified IT professionals by managing all training and certification needs.
BONUS: By partnering with us, you’ll gain access to an ever-growing pool of talented candidates who have already completed their certifications.
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