Course trainer
TraCert LLC
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Course details
The ITIL 4 Executive Review course is designed for everyone with a background in ITIL V3 that wants to come up to speed on ITIL 4. The ITIL 4 Executive Review course provides a comprehensive overview of the changes between ITIL V3 and ITIL 4.Please note that this course is specifically designed for individuals who would like to understand the differences between ITIL V3 and ITIL 4. If you have studied and passed the ITIL V3 Foundation Exam this is the perfect way to understand the new features of ITIL 4.
This package comes with an exam voucher for the ITIL 4 Foundation exam and the full ITIL 4 Foundation course.
Course Outline:
- Module 00: Course Introduction: ITIL® 4 Foundation
- Module 01: ITIL 4 - Big Picture
- Module 02: Key Definitions
- Module 03: The Dimensions of Service Management
- Module 04: ITIL's Service Value System (SVS)
- Module 05: ITIL's Service Value Chain
- Module 06: ITIL's Guiding Principles
- Module 07: Introduction to Key ITIL Practices
- Module 08: General Management Practices
- Module 09: Service Management Practices
- Module 10: Technical Management Practices
- Module 11: Conclusion
- Review Exam Content
- Final Thoughts on Taking the Exam
- The ITIL Foundation exam is a closed book exam
- It is 60 minutes in duration
- If you are taking the exam in a language that is not your native or working language you may be awarded 75 minutes in total
- There are 40 multiple choice questions
- The passing score is 65% or 26 correct answers
- Each question is working 1 mark
All exam orders are processed with PeopleCert within 24 hours Monday to Friday. Once ordered you will receive an email from PeopleCert which includes a link for you to click on to register and select the day and time of your exam. Updated on 13 February, 2023
Eligibility / Requirements
- Everyone who is ITIL V3 Foundation Certified
- Everyone who is new to ITIL
- All ITIL V3 Certificate holders who want to understand what ITIL 4 covers in order to prepare their organizations to adopt and adapt ITIL 4 into their organization
About TraCert
TraCert is committed to building a talent ecosystem of highly qualified, certified professionals with excellent upward mobility. We offer comprehensive certifications in the hottest areas of technology, including cloud architecture and services, networking, IT security, and project management.
Our curated trainings are:
- Prepared by real, certified industry experts.
- Accessible from anywhere, at any time.
- Accompanied by rigorous exams from recognized institutions.
- Presented in English.
For Individuals:
TraCert is passionate about helping you figure out what you need, get it, and use it to grow your career. That means comprehensive services, from certification planning and completion to CV and job-hunting support.
BONUS: We’ll promote you to our business partners, who are always seeking new talent and look to us as a trusted source for certified candidates.
For Businesses:
Your team needs today’s most important certifications, but who has the time to research the choices and provide study support? We do! TraCert is fully committed to ensuring our business partners’ teams encompass the most qualified IT professionals by managing all training and certification needs.
BONUS: By partnering with us, you’ll gain access to an ever-growing pool of talented candidates who have already completed their certifications.
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