- Duration: 24 Hours
- Timings: Part Time, Flexible
Course details
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.Who Should Attend?
This course is recommended for:
1 Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
2 Cargo reservations and receiving staff
relations and sales support personnel
attendant
What You Will Learn Upon completing this course you will have the skills to:
- Use techniques of effective communication and customer contact
- Understand the various social styles and cultural differences of airline customers
- Gain knowledge about new trends in customer service
Key toipics
Improved standard of customer service
Verbal and non-verbal communication skills
Customer contact techniques
Cross-cultural awareness
Managing stress
Updated on 10 April, 2023
Job roles this course is suitable for:
Customer Care Coordinator , Customer Care , Front Office ManagerAbout YourOwn Institute of Training and Professional Development
Your Own Institute of Training and Professional Development is established in 2021 with the approval from DED and KHDA-Dubai.
A set of experienced Educational Experts, world class Trainers and Professional consultants who know the need and pulse of the working force, are behind this venture. This Institute is developed after doing immense market survey from the working force and the Corporates.
We collected feedback from them and realised what they want exactly to upgrade in their professional career. As the name suggests it is ‘YOUR OWN INSTITUTE’. We are committed 100% Customer happiness. Excellent consultation, career counselling based on TNA and world class training are our highlight. We at YOI, offer you a wide range of Professional courses. Whichever field you are working, we have a course for your Professional Development.
