- Duration / Course length: 2 Hours Start now
- Accredited by: CPD Group
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Hotel Reception Online TrainingDo you want to start a career in the Hotel Reception Training or learn more about it?
This Hotel Reception Training course is designed by industry experts so that it assists you to have a better understanding of Hotel Reception Training.
This Hotel Reception Training training has covered all the latest topics to keep you better prepared for your Hotel Reception Training.
Enroll now for a successful Hotel Reception Training career!
This Hotel Reception training offers
- Free Time Management Course
- Free Certificate
- Lifetime Access
This course is ideal for:
- Students
- Job seekers
- Teachers
Hotel Reception Training Course Curriculum
- Introduction
- Explain the Rules
- Describe the Need of Relationship with Customers
- Explain how to Build Rapport with Customers
- Describe Roles/Responsibilities of Hotel Reception Assistant
- Explain what is Up-selling
- Explain what is Cross-selling
- Identify the Steps for Selling as Hotel Reception Assistant
- Describe the Factors Influencing Buying Decision
- Explain how to Handle Customer’s Buying Objections
- Explain how to be Assertive as Hotel Reception Assistant
- Identify the Steps for Handling Customers’ Complaints
- List the Tips for Success as a Hotel Reception Assistant
Eligibility / Requirements
No formal entry requirements for Hotel Reception. You need to have:
- Passion for learning
- A basic understanding of the English language
- This course is available to all learners, of all academic backgrounds.
Job roles this course is suitable for:
Guest Reception Agent , Reception Manager , Reception Agent , Reception SupervisorAbout Course Line
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