Hospitality Management

Course details

The Hospitality Management Level 2 course is an in-depth training course for new managers and aspiring professionals in the field of hospitality and tourism. Designed by experts, it provides practical guidance and specialist knowledge on topics such as housekeeping, catering, front office operations, quality of service and staff training requirements.

This course will develop your understanding of the hospitality industry and its main areas, covering the different types of hotels and hospitality roles in detail. It will show you how to oversee all hotel operations, and design an effective service management program that incorporates safety, security, quality and modern technology.

By the end of the course, you will have all the necessary skills and knowledge to become a successful Hotel Manager, with a recognised qualification to kickstart your career. Study on a part-time or full-time basis and gain instant certification on completion!

• Accredited by CPD
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Developed by qualified professionals
• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Who should take the course?

This Hospitality Management Level 2 course is ideal for anyone who works in or aspires to work in this sector, which includes the following professions:

• Hospitality Manager
• Hotel Manager
• Housekeeping Manager
• Catering Manager

Learning Outcomes

By the end of the course, learners will be able to:

• Manage the delivery of hospitality and develop an effective service management program
• Demonstrate in-depth knowledge of the hotel industry and the types of hotels
• Attract the right candidates to the right hospitality roles through recruitment processes
• Identify staff training needs and develop a solid staff training programme
• Manage front office operations, from communications to value-added services
• Organise the housekeeping department and manage security and guest amenities
• Oversee food and beverage operations, from room service to kitchen management
• Explain the different factors that contribute to the quality of service in the hospitality industry
• Conduct market research, design promotional activities and manage PR activities

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Accreditation

All of our courses are fully accredited. The content of the Hospitality Management Level 2 is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Course Curriculum

Module 1: Introduction to Hospitality Management
Module 2: An Overview of Hotel Industry
Module 3: The Process of Selection and Recruitment in the Hospitality Industry
Module 4: The Process of Development and Training in the Hospitality Industry
Module 5: Management of Front Office Operations
Module 6: Management of Housekeeping, Engineering and Security Operations
Module 7: Management of Food and Beverage Operations
Module 8: Management of Service Quality in the Hospitality Industry
Module 9: Marketing in Travel and Tourism Business
Module 10: Accounting in the Hospitality Industry
Module 11: Customer Satisfaction
Module 12: E-Hospitality and Technology


  Updated on 31 May, 2021