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- Duration / Course length: Upto 5 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Good communication is the heart of health and social care. Whether you’re speaking to patients, colleagues, or families, the way you communicate makes a huge difference in care quality. This course will help you sharpen your communication skills, making sure you can handle sensitive conversations with confidence and clarity.You'll learn how to adapt your words and tone to different situations, ensuring that every patient feels understood and respected. We'll also cover how to maintain confidentiality and handle difficult medical terminology with ease, so you’re always ready for any situation.
By the end of this course, you’ll feel more equipped to communicate effectively in any healthcare setting. With these skills, you can build stronger connections with patients and work more efficiently with your team.
Learning Outcomes:
- Develop a strong foundation in healthcare communication strategies.
- Understand the importance of confidentiality in medical environments.
- Learn techniques to communicate effectively with patients of different abilities.
- Master professional communication and behavior in healthcare settings.
- Gain fluency in medical terminology and jargon.
- Learn ethical and legal aspects of communication in healthcare.
- Module 1. Introduction to Health and Social Care
- Module 2: Communication and its Relevance
- Module 3: Importance of Communication in Healthcare
- Module 4: Professional Communication and Behaviour
- Module 5: Interviewing Techniques
- Module 6: Adapting Communication to a Patient's Ability to Understand
- Module 7: Confidentiality in a Medical Environment
- Module 8: Human Body Vocabulary with Pictures
- Module 9: Equipment, Instrument and Lab Tests
- Module 10: Legal aspects and Ethics
- Module 11: Medical Jargon and Terminology
- Module 12: Acronyms and Abbreviation
Eligibility / Requirements
To enrol in this course, you only need a basic understanding of English and an internet connection.
Job roles this course is suitable for:
Healthcare Administrator , Patient Care Coordinator , Medical Receptionist , Hospital Liaison Officer , Health Services ManagerAbout IOMH - Institute of Mental Health
The IOMH (Institute of Mental Health) is dedicated to empowering individuals like you to unlock your full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.
Our Vision: At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life.
Our Mission: Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass variousniches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual.
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