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- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Building strong relationships with customers is key to any successful business. With our Diploma in Customer Relationship Management (CRM), you can master the skills needed to enhance these connections. This course covers the basics of CRM, from understanding fundamental strategies to handling customer complaints effectively.You will learn how to analyse customer data, manage CRM databases, and apply strategies to improve customer interactions. The course also prepares you for future trends in CRM, ensuring you stay ahead in this evolving field.
Whether you're starting a new career or aiming to advance in your current role, this diploma provides practical knowledge to boost your expertise in managing customer relationships. Gain the confidence and skills needed to make a real impact in the world of CRM.
Learning Outcomes
- Understand CRM fundamentals and strategies.
- Analyse customer data to improve relationships.
- Manage and utilize CRM databases effectively.
- Handle customer complaints and resolve issues.
- Anticipate and adapt to the future of CRM.
- Deepen customer relationships through strategic approaches.
- Module 01: Introduction to Customer Relationship Management (CRM)
- Module 02: CRM Fundamentals
- Module 03: CRM Strategies
- Module 04: Data Analysis in CRM
- Module 05: CRM Databases
- Module 06: Deepening Customer Relationship
- Module 07: Handling Customer Complaints
- Module 08: Future of CRM
Eligibility / Requirements
To enrol in this course, you only need a basic understanding of English and an internet connection.
Job roles this course is suitable for:
CRM Manager , Customer Relationship Specialist , Data Analyst in CRM , CRM Consultant , Customer Service Manager , CRM AnalystAbout IOMH - Institute of Mental Health
The IOMH (Institute of Mental Health) is dedicated to empowering individuals like you to unlock your full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.
Our Vision: At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life.
Our Mission: Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass variousniches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual.
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