- Duration / Course length: 3 Hours Start now
- Accredited by: iAPCPD Certification Service
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Certificate in Customer Service - Level 3If you've losing money because of bad customer service, here's a great way to turn your fortunes around. Customer Service - Level 3 will teach you how to provide excellent customer service and attract new customers and retain old ones. Customer service is vital across any organisation that has to deal with people outside of its business. Customers expect outstanding services, and if not provided, will lead to you losing not just customers but also brand reputation. It's important to maintain great customer service across the board and tackle customers effectively and strategically.
The Customer Service course will demonstrate how to deal with difficult customers and solve their problems quickly. You will learn the basics of providing a good customer service, why you should focus on the customer, how to identify customer expectations and improve the overall customer experience.
The Customer Service course will give you the relevant skills to handle customers professionally and ensure customers feel their requirements have been met with satisfaction. This is a IAP certified course that will demonstrate to leading employers you are continually developing yourself and will make you a desirable candidate.
Learning Outcomes
- Avoid offering poor customer service and losing money
- Learn to solve problems quickly
- Create an outstanding experience for customers
- Learn to retain existing customers
- Learn to effectively handle difficult customers
Module 01: Introduction
Module 02: Customer Service
- Good isn't good enough!
- We are all in the "helping field
- Providing "concierge" level of service
- The 5 tenets of tqm
- Secrets of how to boost customer satisfaction
- How to avoid the 10 deadly sins of customer service
- More money - through customer retention
- How much is a customer worth?
- Do you understand your customer?
- Dealing with difficult customers
- "leap" into customer service!
- Exceptional phone service
- Why customers buy from you!
Method of Assessment
This is a knowledge-based course, and thus, will contain no method of assessment.
Certification
Upon the successful completion of the course, learners will be awarded an accredited 'Certificate in Customer Service - Level 3' by iAP.
Awarding Body
The International Awards for Professionals iAP is an awarding body established in 1999 that aims to promote a high educational standard. They hope to create online education that is trustworthy and credible. They are focused on raising the standards of online education and ensuring it is accessible to all. The iAP provides accreditation for a range of educational establishments and monitors and continually develops the educational standards of such institutions. Their globally recognised certifications give learners the opportunity to acquire the skills and knowledge needed to gain employment in the chosen fields.
About the Tutor
Prof. Paul is a Business Consultant, Psychology & Health Expert, Serial Entrepreneur, CEO, Corporate Trainer, Professional Speaker, and Award-Winning University Professor from St. Petersburg, Florida. He has four advanced degrees in a range of specialised fields including business, health, and psychology. He has a love and passion for his work and he aims to share his knowledge with others and make them massively successful. Take a course with Prof. Paul, master a skill you never thought possible and transform your life today! Updated on 07 March, 2024
Eligibility / Requirements
- Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy.
- A sound educational background is recommended
Job roles this course is suitable for:
Business Owner , Entrepreneur , Customer Service Officer/ ReceptionistAbout Study 365
Study 365 is an online course provider, offering more than 400 courses to students across the globe. We have built a solid reputation which has elevated us to become one of the most trusted and reliable course providers in the online learning marketplace. With over 100,000 students on our books, we’re the preferred choice for many online learners.
- Unrivalled choice
At Study 365, we offer a diverse range of online courses, where students can study everything from accounting, to design, beauty therapy, IT and education and training. All of our courses are completely relevant to the real world, so you can gain vital skills applicable to your chosen career.
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We aim to make it easy to help you gain new skills, so you’ll find that many of our courses are open to students without previous experience or qualifications. Of course, if you’re looking for a course that builds on existing skills, we offer these too, in which case, entry requirements may be stipulated. Crucially, our courses are affordable, making it easy for anyone to kick-start a new career.
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With our comprehensive course information, we make it simple for you to decide if a particular course is right for you. As well as detailing what the course involves, we reveal who might suit the course, and what career path you could take with it. With real student reviews, you can also find out what others have to stay from their experience of a course.
Once you’ve chosen a course, getting started is quick and fuss-free. Our online system is very secure, so your personal details will be kept safe at all times.
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Many people choose to study online because they have other commitments in their daily lives, such as juggling family and work. The beauty of learning through Study 365 is that you can learn at your own pace in the comfort of your own home, at any time of day or night, on any device, to suit your personal circumstances. This flexibility means studying with us is easy, even if your life is already busy.
- Expert tutor support
Although you learn on your own with our courses, we appreciate that you’ll need expert guidance to make sure you’re on the right track and to offer support as and when it’s needed. That’s why each course is supported by professional tutors who are experienced and knowledgeable in your chosen course topic.
- As good as the classroom
As an expert online course provider, we understand that students expect the same level of course quality as if they were in a classroom situation. At Study 365, all of our courses have been meticulously designed, so they easily rival any style of course offered in a classroom setting.
- Versatile and motivated learning
We appreciate that some students can find it hard to motivate themselves to learn online under their own initiative, so we’ve tried to make the courses as inspiring and interesting as possible, to ensure students stay motivated, from start to finish. Tuition comes in the form of professional video tutorials, narrated e-learning modules, interactive quizzes, tests and exams.
- Assessment and certification
To show understanding of your learning, you’ll be assessed by Study 365 on completion of your modules.
