Customer Service هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Certificate in Customer Service – Level 3

If you’ve losing money because of bad customer service, here’s a great way to turn your fortunes around. Customer Service – Level 3 will teach you how to provide excellent customer service and attract new customers and retain old ones. Customer service is vital across any organisation that has to deal with people outside of its business. Customers expect outstanding services, and if not provided, will lead to you losing not just customers but also brand reputation. It’s important to maintain great customer service across the board and tackle customers effectively and strategically.

The Customer Service course will demonstrate how to deal with difficult customers and solve their problems quickly. You will learn the basics of providing a good customer service, why you should focus on the customer, how to identify customer expectations and improve the overall customer experience.
The Customer Service course will give you the relevant skills to handle customers professionally and ensure customers feel their requirements have been met with satisfaction. This is a IAP certified course that will demonstrate to leading employers you are continually developing yourself and will make you a desirable candidate.

Learning Outcomes

• Avoid offering poor customer service and losing money
• Learn to solve problems quickly
• Create an outstanding experience for customers
• Learn to retain existing customers
• Learn to effectively handle difficult customers

Course Curriculum

Module 01: Introduction

Module 02: Customer Service

• Good isn’t good enough!
• We are all in the “helping field
• Providing “concierge” level of service
• The 5 tenets of tqm
• Secrets of how to boost customer satisfaction
• How to avoid the 10 deadly sins of customer service
• More money – through customer retention
• How much is a customer worth?
• Do you understand your customer?
• Dealing with difficult customers
• “leap” into customer service!
• Exceptional phone service
• Why customers buy from you!

Module 03: Bonus

Method of Assessment

This is a knowledge-based course, and thus, will contain no method of assessment.

Certification

Upon the successful completion of the course, learners will be awarded an accredited ‘Certificate in Customer Service - Level 3’ by iAP.

Awarding Body

The International Awards for Professionals iAP is an awarding body established in 1999 that aims to promote a high educational standard. They hope to create online education that is trustworthy and credible. They are focused on raising the standards of online education and ensuring it is accessible to all. The iAP provides accreditation for a range of educational establishments and monitors and continually develops the educational standards of such institutions. Their globally recognised certifications give learners the opportunity to acquire the skills and knowledge needed to gain employment in the chosen fields.

About the Tutor

Prof. Paul is a Business Consultant, Psychology & Health Expert, Serial Entrepreneur, CEO, Corporate Trainer, Professional Speaker, and Award-Winning University Professor from St. Petersburg, Florida. He has four advanced degrees in a range of specialised fields including business, health, and psychology. He has a love and passion for his work and he aims to share his knowledge with others and make them massively successful. Take a course with Prof. Paul, master a skill you never thought possible and transform your life today! تحديث بتاريخ 07 March, 2024