- Duration / Course length: Upto 2 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
The Customer Service Skills Diploma course is designed to elevate your existing customer service capabilities, enabling you to contribute to your company's success by cultivating a positive reputation and fostering long-term customer relationships.
The course delves into the core principles of customer service, emphasizing essential skills such as patience, attentiveness, time management, effective communication, and dealing with challenging customers. It also provides guidance on leadership in customer service, covering team building, customer retention strategies, telephone etiquette, negotiation skills, workplace safety, stress management, and social intelligence.
Overall, the course encompasses a comprehensive range of topics aimed at enhancing customer service delivery, problem resolution, adherence to business principles, and personal and professional development. Upon completion, you will be well-equipped with diverse customer service skills for practical application in real-world scenarios.
Customer Service Skills Diploma Course Learning Outcomes:
- Master fundamental customer service principles.
- Hone essential skills like patience, communication, and time management.
- Develop expertise in handling difficult customers and leading service teams.
- Acquire a comprehensive skill set, including telephone etiquette and negotiation.
- Explore strategies for customer retention and effective problem resolution.
- Enhance business principles, stress management, and workplace safety proficiency.
Understanding Customer Service
- Understanding Customer Service
- Identifying Customer Expectations
- Providing Excellent Customer Service
- Focusing on the Customer
- Customer Service and the Telephone
- Handling Complaints
- Enduring Stress
Updated on 06 December, 2023
Eligibility / Requirements
Anyone Can Enrol in this Counseling Course
Job roles this course is suitable for:
Customer Service Representative , Client Success Specialist , Customer Support Associate , Customer Experience Coordinator , Client Relations ManagerAbout St. Paul's College
St. Paul’s College is a UK-based provider of high-quality online courses, offering flexible, accessible, and industry-focused learning solutions to individuals and businesses worldwide. With a rapidly growing international presence, we are committed to enhancing skills, improving expertise, and driving professional development across various industries.
Our platform caters to individual learners seeking to gain recognized qualifications to advance their careers, as well as businesses looking for comprehensive training solutions to upskill their workforce. By bridging the gap between education and industry needs, we ensure that our courses add real value and support career growth.
At St. Paul’s College, we recognize that finding the right training can be challenging. That’s why we provide practical, informative, and engaging courses designed to meet the evolving demands of today’s workforce. Whether you're an individual looking to boost your expertise or an organization aiming to enhance employee development, we offer the right learning solutions to help you succeed.
