- Duration / Course length: Upto 2 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
The Customer Service Skills Diploma course is designed to elevate your existing customer service capabilities, enabling you to contribute to your company's success by cultivating a positive reputation and fostering long-term customer relationships.
The course delves into the core principles of customer service, emphasizing essential skills such as patience, attentiveness, time management, effective communication, and dealing with challenging customers. It also provides guidance on leadership in customer service, covering team building, customer retention strategies, telephone etiquette, negotiation skills, workplace safety, stress management, and social intelligence.
Overall, the course encompasses a comprehensive range of topics aimed at enhancing customer service delivery, problem resolution, adherence to business principles, and personal and professional development. Upon completion, you will be well-equipped with diverse customer service skills for practical application in real-world scenarios.
Customer Service Skills Diploma Course Learning Outcomes:
- Master fundamental customer service principles.
- Hone essential skills like patience, communication, and time management.
- Develop expertise in handling difficult customers and leading service teams.
- Acquire a comprehensive skill set, including telephone etiquette and negotiation.
- Explore strategies for customer retention and effective problem resolution.
- Enhance business principles, stress management, and workplace safety proficiency.
Understanding Customer Service
- Understanding Customer Service
- Identifying Customer Expectations
- Providing Excellent Customer Service
- Focusing on the Customer
- Customer Service and the Telephone
- Handling Complaints
- Enduring Stress
Updated on 06 December, 2023
Eligibility / Requirements
Anyone Can Enrol in this Counseling Course
Job roles this course is suitable for:
Customer Service Representative , Client Success Specialist , Customer Support Associate , Customer Experience Coordinator , Client Relations ManagerAbout St. Paul's College
With a rapidly growing international presence, we are a U.K. based provider of online courses. Not only are these courses aimed at the broad spectrum of individuals looking to acquire a qualification in order to boost their skills and expertise, but also at businesses. In addition to helping countless individuals, we also offer a range of services to many different types of organisation. Our courses help people and businesses become the best they can be, adding value and driving professional development forward.
We are aware that many individuals and companies are unable to access the right courses or training packages to meet their needs. As an online learning platform, we wish to offer the best possible solution to this problem, providing helpful and informative courses to individuals and comprehensive training packages to businesses.
