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- Duration / Course length: Upto 2 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
The role of a Customer Service Manager is vital in shaping a company’s reputation and ensuring high levels of client satisfaction. Our course is meticulously designed to equip you with the essential skills and knowledge needed to excel in this pivotal role. Begin by mastering the core principles of effective customer service, learning how to establish the right attitude and address diverse customer needs comprehensively.As you advance through the course, you'll discover strategies for generating repeat business and delivering exceptional service across multiple channels—whether in-person, over the phone, or electronically. You’ll also acquire techniques for transforming challenging customer interactions into positive outcomes, and learn the critical skill of knowing when to escalate issues to resolve complex situations effectively.
This course offers a strong theoretical foundation that prepares you to manage customer service operations with confidence. Whether you’re aiming to enhance your current role or step into a new position, the insights and strategies you gain will be invaluable in driving exceptional customer experiences and advancing your career in customer service management.
Learning Outcomes
- Understand core principles and attitudes required for effective customer service.
- Identify and address diverse customer needs across various service channels.
- Learn strategies for generating and maintaining return business.
- Master in-person, phone, and electronic customer service techniques.
- Develop skills for recovering difficult customer situations.
- Know when and how to escalate issues appropriately.
- Module One: Who We Are and What We Do
- Module Two: Establishing Your Attitude
- Module Three: Identifying and Addressing Customer Needs
- Module Four: Generating Return Business
- Module Five: In-Person Customer Service
- Module Six: Giving Customer Service over the Phone
- Module Seven: Providing Electronic Customer Service
- Module Eight: Recovering Difficult Customers
- Module Nine: Understanding When to Escalate
Eligibility / Requirements
To enrol in this course, you only need a basic understanding of English and an internet connection.
Job roles this course is suitable for:
Customer Service Manager , Client Relations Manager , Customer Experience Specialist , Service Operations Manager , Call Center Supervisor , Customer Support DirectorAbout IOMH - Institute of Mental Health
The IOMH (Institute of Mental Health) is dedicated to empowering individuals like you to unlock your full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.
Our Vision: At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life.
Our Mission: Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass variousniches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual.
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