- Duration / Course length: Upto 2 Hours Start now
- Accredited by: CPD GroupIAO
- Certificates:
- Course delivery: This course is delivered in video format
Course details
OverviewAcquire great customer problems solving skills to develop long-term relationships with your customers by enrolling in our Customer Service Management course.
This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards.
The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity, and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enroll today to handle customer feedback and complaints efficiently.
How will I get my certificate?
At the end of the course, there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, at an additional price.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds.
Career path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring, etc.
COURSE CURRICULUM
Customer Service Management
- Module One - Customer Service: Who We Are and What We Do
- Module Two - Customer Service: Establishing Your Attitude
- Module Three - Customer Service: Identifying and Addressing Customer Needs
- Module Four - Customer Service: Generating Return Business
- Module Five: In-Person Customer Service
- Module Six - Customer Service: Giving Customer Service over the Phone
- Module Seven - Customer Service: Providing Electronic Customer Service
- Module Eight - Customer Service: Recovering Difficult Customers
- Module Nine - Customer Service: Understanding When to Escalate
Eligibility / Requirements
Our Customer Service Management is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G, or 4G.
There is no time limit for completing this course, it can be studied in your own time at your own pace.
Job roles this course is suitable for:
Customer Service Manager , Customer Service Coordinator , Customer Service Assistant , Customer Service EngineerAbout Apex Learning
Apex Learning aims to be an online education that provides the necessary support to the learners and facilitates educators' work and contributes to professional development. We offer innovative pedagogical resources and training in a planned, updated, and oriented way.
At Apex Learning we share the goal of millions of people to make the world better and we are aware that, as a company, our actions have a great influence on society. For this reason, at Apex Learning we actively evolve to bring knowledge to everyone, through technology, based on efficiency, quality, credibility, and innovation.
Our mission is to offer innovative and quality education through distance education, allowing everyone easy access through technology and the development of a sustainable society.
Our vision to be an educational portal of reference in distance education, innovative in its proposals and practices and in the formation of critical, conscious, and entrepreneurial learners.
