Customer Service Management هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Overview

Acquire great customer problems solving skills to develop long-term relationships with your customers by enrolling in our Customer Service Management course.

This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards.

The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity, and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enroll today to handle customer feedback and complaints efficiently.

How will I get my certificate?

At the end of the course, there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price.

Who is this course for?

There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds.

Career path

Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring, etc.

COURSE CURRICULUM

Customer Service Management

• Module One – Customer Service: Who We Are and What We Do
• Module Two – Customer Service: Establishing Your Attitude
• Module Three – Customer Service: Identifying and Addressing Customer Needs
• Module Four – Customer Service: Generating Return Business
• Module Five: In-Person Customer Service
• Module Six – Customer Service: Giving Customer Service over the Phone
• Module Seven – Customer Service: Providing Electronic Customer Service
• Module Eight – Customer Service: Recovering Difficult Customers
• Module Nine – Customer Service: Understanding When to Escalate

تحديث بتاريخ 10 January, 2024