- Duration / Course length: Upto 12 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
If you desire to work in the customer service sector, then this course Customer Service Diploma Level 3 is perfect for you.Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand method, and you will receive guidance from our expert tutor whenever you are in need.
This Customer Service Diploma Level 3 is packed with 82 modules that help you to explore everything you need to thrive in this profession.
In short, customer service diploma level 3 course can be notably useful to learn excellent customer service skills on a basic to advanced level.
Key features of the customer service diploma level 3 course:
- Lifetime access to the customer service diploma level 3 course
- No hidden fees, only pay the price of the course which includes exam fees.
- Recognised qualification upon successful completion of the course
- Study from anywhere, anytime, whenever it is convenient for you.
- Affordable and engaging e-learning study materials
- Study at your own pace from tablet, PC or smartphone
- Online tutor support when you are in need.
Who is this customer service diploma level 3 course for?
There is no experience or previous qualifications required for enrolment on this customer service diploma level 3 course. It is available to all students, of all academic backgrounds.
COURSE CURRICULUM
1. Understanding Customer Service
Understanding Customer Service
Identifying Customer Expectations
Providing Excellent Customer Service
2. Focusing on the Customer
Focusing on the Customer
3. Customer Service and the Telephone
Customer Service and the Telephone
4. Handling Complaints
Handling Complaints
5. Enduring Stress
Enduring Stress
6. Business Communication
Identifying Basic Communication Techniques
Formal and Informal Communication
7. Verbal and Non-verbal Communication
Describing Verbal and Non-verbal Communication
Understanding Body Language
Making Effective Presentations
Fundamentals of Productive Meetings
8. Written Communication
Written Communication
9. Electronic Communication
Electronic Communication
10. Communicating with Graphics
Creating Graphics for Business Communication
Communicating Static Information
Communicating Dynamic Information
11. Effectively Working for Your Boss
Representing Your Boss
Communicating Your Boss's Decisions
Supporting Your Boss and Colleagues
Building a Partnership with Your Boss
12. Identifying Goals
Identifying Goals
13. Effective Energy Distribution
Energy Distribution
Time Logs
14. Working with Your Personal Style
Personal World View
Strengths
15. Building Your Toolbox
A Building Your Toolbox
16. Establishing Your Action Plan
Establishing Your Action Plan
17. Getting Started with Word
Navigate in Microsoft Word
Create and Save Word Documents
Manage Your Workspace
Edit Documents
Preview and Print Documents
Customize the Word Environment
18. Formatting Text and Paragraphs
Apply Character Formatting
Control Paragraph Layout
Align Text Using Tabs
Display Text in Bulleted or Numbered Lists
Apply Borders and Shading
19. Working More Efficiently
Make Repetitive Edits
Apply Repetitive Formatting
Use Styles to Streamline Repetitive Formatting Tasks
20. Managing Lists
Sort a List
Format a List
21. Adding Tables
22. Inserting Graphics Objects
23. Controlling Page Appearance
24. Preparing to Publish a Document
25. Getting Started with Microsoft Office Excel 2016
26. Performing Calculations
27. Modifying a Worksheet
28. Formatting a Worksheet
29. Printing Workbooks
30. Managing Workbooks
Assessment and Certification
Customer Service Diploma Level 3 course completion certificates will be awarded to the learners without any assessment test. After completing the course, the learner will not be required to sit for any assessment test. Those who have completed the course will have the qualification of Customer Service Diploma Level 3. The certificate will be produced in PDF format at an additional cost of £, Printed Hardcopy at £ and both at £ Updated on 08 December, 2023
Eligibility / Requirements
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Job roles this course is suitable for:
Client Coordinator , Customer Care Representative , Customer Care Coordinator , Consumer Services Supervisor , Customer Service Agent , Customer Service /Optometrist , Customer Service Supervisor , Customer Care ManagerAbout London Institute of Business & Management
London Institute of Business and Management provide comprehensive courses related to Microsoft Office ,business and other. Microsoft Office is the most popular program that is used by most of the administrative positions around the world. It is the combination of several applications like Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook. Each has their specific functionality. Unlike other institutions, London Institute of Business and Management provide Microsoft Office Management courses with a special focus on the use of Microsoft Office programs in the business world.
Finally, London Institute of Business and Management include courses related to administrative positions like Personal Assistant, Secretary and virtual assistant course. These courses will help you to gain knowledge and skills required to deal with day-to-day responsibilities that may be encountered when you are in these post.
In short, we offer comprehensive courses related to Microsoft Office, Business .With the classes, we try to help students to achieve their business and corporate goals. The course also assists people to obtain particular career ambitions. We believe that the right training for the right candidate helps them to gain their objectives and prosperity.
