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Course Central Customer Care: Getting It Right Course Central
  • Duration / Course length: Upto 1 Hour Start now
  • Accredited in: UK
  • Accredited by: CPD Group
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

How people are treated by organisations when they first make contact can be  crucial. As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator and expert in communication skills, Professor  Bernard Moss, this important e-learning module offers the equivalent of a  full day's continuous professional development. This is ideal training  for receptionists or anyone whose role brings them into face-to-face  contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for  high-quality customer care.   The course is built around a set of acted-out scenes in which you get to see examples of how to provide high-quality customer care and - importantly - telling examples of how not to do it. This approach enables you to get a clear picture of what is involved in effective customer care.   Participants are provided with a Module Companion E-book which can be printed out to act as a focal point for taking notes about the important insights the course provides and for completing the exercises that are an integral part of the learning.   Although the course is the equivalent of a full-day's training, it does not have to be taken in one sitting. It can be followed flexibly to fit in with your busy schedule and at a pace to suit you. If your work involves you in welcoming people to your organisation - whether in a commercial or a public service setting - this course will help you to make sure you do this to the best of your ability. Updated on 14 October, 2021

Eligibility / Requirements

To complete Customer Service course, there is no previous experience required. You just need basic knowledge of understanding English and internet connection.

About Course Central

About us

Course Central is a registered online training institution in the UK. We helped thousands of professionals to grow and achieve career success. 
Course Central is equipped with latest audio-visual technology and highly qualified professionals with more than 30 years combined industry experience. Our dedicated course team would ensure you get the best online learning experience from Course Central with high quality courses. Course Central courses are designed to equip you with the required knowledge and skill to excel at your workplace or  in your career field.

Our Mission

Course Central aims at helping professionals to grow in their career with highly valuable skills and knowledge. With quality training and valuable certificates, professionals can level up their skills from Course Central and gain professional success.

Comfortable Learning

Facing traffic, then attending classes is always tiresome. With Course Central online education you don’t need to face traffic any more. You can learn from your most cozy bed.

  • Accredited by CPD
  • Conducted by industry experts
  • Get Instant E-certificate
  • Fully online, interactive course with Professional voice-over
  • Developed by qualified professionals
  • Self paced learning and laptop, tablet, smartphone friendly
  • Tutor Support
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